Corrections and Provider Update Policy

Our correction standard

When we verify a material factual error, we correct it.

When information was accurate when checked but later changed, we identify it as a provider update rather than suggesting the original reporting was necessarily wrong.

When a statement is technically accurate but could reasonably mislead readers, we clarify it.

When evidence remains incomplete or conflicting, we say what is known, identify the uncertainty, and avoid presenting an unresolved claim as settled fact.

Our correction decisions are based on the quality of the evidence and the significance of the issue—not on whether the person submitting the request is a reader, provider, advertiser, affiliate partner, competitor, or other interested party.

Our commitments

TRT Provider Guide is committed to the following principles:

• We provide a clear way for readers, clinicians, researchers, regulators, providers, and other knowledgeable parties to report possible errors.
• We prioritize issues that could affect health, safety, treatment decisions, total cost, provider selection, or a reader’s understanding of a material limitation.
• We investigate credible reports using the same source standards applied during our original research.
• We correct verified material errors visibly rather than silently replacing them.
• We distinguish a factual correction from a later change in provider information.
• We update affected ratings, rankings, comparison tables, calculations, and conclusions when the corrected information changes them.
• We do not charge providers to submit accurate information or request a correction.
• Commercial relationships do not give any provider control over our correction decisions, language, ratings, or conclusions.
• We do not knowingly publish private patient information or use our correction process to evaluate an individual’s medical care.

Correction, provider update, clarification, or routine edit?

We label changes according to what occurred.

Change type	What it means
Correction	A factual statement, number, characterization, calculation, source attribution, or other material element was inaccurate when published or became misleading because of an editorial error.
Provider update	A provider changed its price, terms, availability, ownership, services, clinical process, pharmacy relationship, or other program information after our previous verification. The earlier information may have been accurate as of its stated verification date.
Clarification	The original language was not clearly false, but it was ambiguous, incomplete, imprecise, or capable of creating a materially incorrect impression.
Routine edit	We corrected spelling, grammar, formatting, accessibility, a broken link, or another technical issue that did not change the meaning or conclusion.
Retraction or removal	In rare cases, the central basis of a page or claim cannot be reliably corrected, or continued publication would create a serious accuracy, privacy, legal, or safety concern.

We do not use terms such as “refresh,” “minor edit,” or “content update” to conceal a material factual correction.

What we consider a material issue

A correction or provider update is material when it could reasonably affect a reader’s understanding, safety, cost, care-route decision, provider choice, or interpretation of our editorial conclusion.

Material issues can include inaccurate or outdated information about:

• Medical indications, safety warnings, contraindications, monitoring, fertility, or regulatory status
• Whether a medication is FDA-approved, compounded, or offered for a particular use
• Provider eligibility requirements or diagnostic procedures
• Required laboratory testing or follow-up testing
• Clinician access, credentials, licensure, or visit format
• State availability or telehealth limitations
• Medication, laboratory, or pharmacy relationships
• Program inclusions and exclusions
• Advertised prices, recurring charges, laboratory fees, consultation fees, medication costs, shipping, supplies, or other required expenses
• Insurance billing, reimbursement, HSA or FSA claims, or cash-pay status
• Minimum commitments, cancellation rules, refund terms, renewal terms, or record-transfer procedures
• Ownership, accreditation, certifications, or business relationships
• Affiliate, advertising, sponsorship, or other material commercial relationships
• A provider’s score, category award, ranking position, recommendation, best-fit designation, or stated limitation
• A calculation, table, chart, comparison, or decision-tool result
• A quotation, source attribution, publication date, or description of research findings

An error does not have to change the final ranking to be corrected. Accuracy matters independently of whether a correction benefits or harms a provider’s position.

How to report a possible error

Use the form at the bottom of this page or our contact page to submit a correction or provider update.

A useful report should include:

1. The URL of the page.
2. The exact statement, table entry, rating factor, or section at issue.
3. Why you believe the information is inaccurate, incomplete, or outdated.
4. The information you believe is correct.
5. The date the information changed, if known.
6. A link to an official, primary, or otherwise credible supporting source.
7. Your relationship to the subject, particularly if you represent a provider or organization.

Provider representatives are encouraged to use a verifiable work-domain email address and link to public documentation whenever possible. Identifying yourself as a provider representative helps us understand the source of the information, but it does not guarantee that the requested wording or editorial conclusion will be adopted.

Credible documentation is strongly preferred, but it is not required to alert us to a possible issue. A detailed report without documentation may still lead us to conduct additional research.

Please do not send private health information

Do not include:

• Symptoms, diagnoses, laboratory results, or medical histories
• Prescription details or photographs of medication labels
• Patient names, dates of birth, or medical-record numbers
• Government identification numbers
• Insurance-member information
• Account passwords or login credentials
• Payment-card or bank information
• Private communications containing another person’s personal information
• Confidential patient files or medical records

Our correction form is for editorial feedback. It is not monitored as a medical service, patient-support channel, emergency line, or method for contacting a TRT provider.

For a medical emergency, call 911 or seek immediate medical care.

Evidence we use to evaluate a report

The amount and type of evidence needed depend on the claim. We generally give greater weight to sources with direct authority over the fact being evaluated.

Depending on the issue, our review may use:

1. Government regulations, agency communications, official drug labeling, enforcement records, or public licensing records
2. Clinical-practice guidelines and statements from relevant professional organizations
3. Peer-reviewed research and major clinical trials
4. Official provider pricing pages, terms, policies, service descriptions, patient agreements, and program documentation
5. Official pharmacy, laboratory, insurer, or technology-partner documentation
6. Written confirmation from an authorized provider representative
7. Dated screenshots, archived pages, and prior versions of public documents
8. Reliable secondary reporting when a primary source is unavailable
9. Reader or patient reports as signals that require further verification

A provider’s official statement can establish what the provider currently says about its own program. It does not, by itself, establish clinical quality, patient outcomes, legal compliance, comparative superiority, or the medical appropriateness of a treatment.

Testimonials, anonymous posts, social-media comments, forum discussions, review-site ratings, and individual experiences may alert us to a question. We do not normally use them alone to establish a general medical, legal, pricing, or operational fact.

Provider marketing materials are not treated as independent medical evidence.

How we investigate correction and update requests

Our review generally follows these steps.

1. We identify the exact claim

We locate the statement, table value, score input, source, or conclusion at issue and review the surrounding context. A sentence can be literally accurate while the overall presentation remains incomplete or misleading, so we consider both the individual statement and the impression created by the page.

2. We classify the issue

We determine whether the report concerns:

• A possible factual error
• A later provider change
• A needed clarification
• A source disagreement
• A methodological disagreement
• An individual customer-service or medical dispute
• A privacy, legal, or intellectual-property concern
• A routine technical edit

Classification can change as additional evidence becomes available.

3. We assess potential impact

Issues involving medical safety, regulatory status, treatment eligibility, medication identity, major pricing errors, provider availability, undisclosed commercial relationships, or potentially misleading recommendations receive greater priority.

Priority is based on the possible effect on readers—not on the commercial importance of the provider or the persistence of the person submitting the request.

4. We verify the evidence

We compare the submitted information with the source originally used, current primary sources, effective dates, archived materials, and other relevant documentation.

Where practical, our research record may include the source URL, access date, screenshot, archived page, policy document, calculation record, or written provider confirmation used in the decision.

5. We may request clarification

We may ask the person submitting the report or the provider involved for additional documentation. We may also contact a provider to confirm an operational fact.

A provider’s failure to respond does not prevent us from correcting information when reliable evidence is otherwise available. A provider response also does not override stronger contradictory evidence.

6. We determine the appropriate action

We may:

• Correct the statement
• Update the provider information
• Add missing context or limitations
• Replace or strengthen the supporting source
• Recalculate a price, score, rating, or ranking
• Add an uncertainty or provider-reported label
• Temporarily qualify or remove a disputed passage
• Retract a claim or page
• Leave the content unchanged when the available evidence supports it
• Continue monitoring the issue when no responsible conclusion can yet be reached

7. We document material changes

When a verified change is material, we add a dated note explaining what changed. We also update affected date labels, comparison tables, ratings, rankings, tools, and linked pages where applicable.

Safety-related and medical corrections

Reports involving medical safety or potentially harmful clinical information receive heightened attention.

When a disputed passage could materially affect health or safety, we may temporarily remove it, narrow the claim, or add a prominent qualification while we review authoritative sources. This does not mean the submitted allegation has been accepted as correct. It means the potential consequences justify caution while the evidence is evaluated.

Medical claims are assessed using the source standards in our Editorial Standards, Research and Data Methodology, and Medical Review Policy.

We do not use the corrections process to diagnose a reader, interpret personal laboratory results, recommend a dose, decide whether a person should receive TRT, or adjudicate whether an individual clinician made the correct treatment decision.

Provider update policy

Providers are encouraged to notify us when material information about their programs changes.

Relevant updates may include:

• New or discontinued treatment options
• Changes in state availability
• Changes in baseline or follow-up testing
• Changes in clinician access or visit requirements
• New pharmacy or laboratory relationships
• Changes in medication or compounding information
• Price, fee, discount, or billing changes
• Insurance, HSA, or FSA policy changes
• Changes to commitments, cancellation, renewal, refund, or record-transfer terms
• Ownership, acquisition, rebranding, or closure
• Regulatory, licensing, accreditation, or enforcement developments
• Changes that affect an existing score, ranking, recommendation, or limitation

Providers should identify when a change became effective. When the effective date is unknown, we may report only when the new information was verified.

We may preserve clearly dated historical information when it remains useful to readers. A provider update does not require us to erase accurate reporting about a prior price, policy, limitation, ownership structure, or program design.

When a provider supplies information that cannot be independently confirmed through a public source, we may identify it as provider-reported and display the date of the confirmation.

Provider participation does not create editorial control

A provider may identify an error, submit documentation, explain its position, or answer factual questions. That participation does not give the provider:

• Approval rights over our page
• A right to select our wording
• A right to remove accurate criticism
• A right to exclude material limitations
• Control over our rating criteria
• Control over its score or ranking
• Advance access to every future edit
• A guarantee of inclusion, recommendation, or continued coverage

We may share a narrow factual question or disputed passage with a provider when doing so improves accuracy. We do not routinely submit complete reviews to providers for prepublication approval.

We do not replace independent analysis with provider-supplied advertising language.

How corrections appear on a page

A material correction should include a plainly labeled note that tells readers:

• The date of the correction
• What the page previously stated or implied
• What the corrected information is
• Why the change was made when that context is useful
• Whether the change affected a score, ranking, recommendation, cost estimate, or conclusion

A correction note may use this format:

Correction — [Month Day, Year]: This page previously stated [inaccurate information]. The correct information is [corrected information]. We updated [the affected section, calculation, score, ranking, or conclusion].

A later provider change may use this format:

Provider update — [Month Day, Year]: After our previous verification, [Provider] changed [price, policy, availability, service, or other fact]. We updated this page to reflect the current information. The prior information was accurate as of [date], based on the source available at that time.

A clarification may use this format:

Clarification — [Month Day, Year]: We revised this section to distinguish [issue one] from [issue two] and reduce the possibility of misunderstanding. The underlying conclusion [did/did not] change.

We do not delete a correction note merely because time has passed or the corrected language now appears elsewhere on the page.

Minor and routine edits

Not every edit requires a public correction note.

We may correct spelling, grammar, formatting, accessibility labels, navigation, broken links, duplicate wording, or other non-substantive issues without adding the change to the correction log.

Changing an affiliate tracking link without changing the provider, offer, disclosure, or editorial meaning is also a technical edit rather than an editorial correction.

We do not change a page’s substantive update date merely because:

• A typo was fixed
• Formatting was adjusted
• A tracking parameter changed
• A broken link was repaired without changing the source
• Code or page design changed
• The page was republished without meaningful editorial revision

What our date labels mean

We use separate date labels because they communicate different information.

Published

The date the page was first made publicly available. This date does not change when the page is updated.

Last updated

The date of the most recent substantive editorial change. We do not use this label only to make an older page appear new.

Provider facts checked

The most recent date on which material provider-specific information was reviewed against current sources. A new verification date does not necessarily mean every sentence changed.

Research updated

The date on which the research base, evidence review, dataset, or source set was materially refreshed.

Medically reviewed

This label appears only when a named, appropriately qualified reviewer has reviewed the identified page and version under our Medical Review Policy. A correction, source update, or editorial review does not automatically constitute medical review.

Correction or provider update

The date attached to the specific correction or provider-change notice.

Corrections that affect ratings or rankings

Provider scores and rankings depend on documented inputs. When corrected or updated information changes a scored input, we recalculate the result using the applicable version of our published methodology.

When the effect is material, the update note should state:

• The corrected or updated factor
• The previous and current score, when appropriate
• Whether the provider’s ranking position changed
• Whether a recommendation, award, or best-fit designation changed
• The methodology version used

We do not preserve a rating that is no longer supported merely to avoid changing a commercial page.

A change to the rating methodology itself is documented through our TRT Provider Rating Methodology. Methodology changes are not disguised as provider-specific corrections.

Commercial and affiliate independence

No provider, advertiser, sponsor, affiliate network, investor, or commercial partner may pay for a factual correction, block a verified correction, or require us to preserve inaccurate information.

A commercial relationship cannot:

• Make unsupported provider claims acceptable
• Move a correction ahead of a more urgent safety issue
• Prevent a score or ranking from decreasing
• Require favorable correction language
• Remove a material limitation
• Guarantee continued inclusion
• Turn provider-supplied marketing copy into an editorial conclusion

We do not charge providers to submit current factual information.

Beginning, ending, or changing an affiliate relationship does not automatically change our assessment of a provider. The relationship itself is disclosed when material, as explained in our Affiliate Disclosure and Advertising and Sponsorship Policy.

Requests we may decline

We may decline a request when it asks us to:

• Replace accurate reporting with promotional language
• Remove an accurate and relevant limitation
• Present an unsupported provider claim as established fact
• Change a score or ranking without evidence supporting the scored inputs
• Remove clearly dated historical information merely because it is unfavorable
• Publish confidential, proprietary, or private patient information
• Resolve an individual billing, refund, employment, or customer-service dispute
• Determine whether a particular patient received appropriate medical care
• Publish allegations that cannot be responsibly verified
• Conceal an affiliate, advertising, sponsorship, ownership, or other material relationship
• Adopt a provider’s preferred clinical claim when stronger medical evidence does not support it

We may also decline repetitive, abusive, deceptive, irrelevant, or technically unactionable submissions.

Declining a requested change does not mean we consider every aspect of the subject fully verified. It means the available evidence did not support the specific requested action.

Individual complaints and patient experiences

A reader’s experience may identify a possible issue worth investigating, but an individual complaint does not automatically establish a provider-wide fact.

TRT Provider Guide does not:

• Mediate disputes between patients and providers
• Obtain refunds or cancel memberships
• Contact a provider as a patient representative
• Investigate individual clinicians
• Determine whether malpractice occurred
• Resolve insurance or billing appeals
• Interpret personal medical records
• Provide legal advice

When multiple credible reports identify the same issue, we may investigate the underlying policy or operational claim. We will not publish private medical details or identify a patient without an appropriate and lawful basis.

Response times

We prioritize reports according to their potential effect on readers.

Medical safety, regulatory status, medication identity, major pricing errors, provider closure, state availability, and materially misleading recommendations may receive priority over minor or non-substantive requests.

We do not promise a fixed response or resolution time. Straightforward corrections supported by clear public documentation may be resolved more quickly than disputes involving conflicting evidence, unclear effective dates, archived program terms, or multiple organizations.

Submission of a report does not guarantee an individual response, page change, correction note, or provider inclusion.

Retractions and removals

Retraction or removal is uncommon. When a narrow correction can restore accuracy, we generally prefer correction over deletion.

We may retract or remove content when:

• Its central premise is unsupported or materially unreliable
• Multiple errors make a narrow correction inadequate
• Continued publication could create a serious safety or privacy risk
• The page relies on falsified, manipulated, or misrepresented evidence
• The subject no longer exists and the page has no responsible historical or educational purpose
• A legal obligation requires removal
• The page duplicates or conflicts with a more complete canonical resource in a way that could mislead readers

When appropriate, a retraction notice will explain that the page was withdrawn and why. We do not remove accurate content solely because a provider considers it unfavorable.

Public corrections and material update log

This log records material factual corrections and significant provider updates that affect a provider score, ranking, recommendation, cost calculation, safety statement, or other consequential conclusion.

Routine edits and ordinary source-link maintenance are not included.

Date	Page	Type	What changed	Editorial effect
—	—	—	No material corrections or provider updates have been logged as of September 1, 2026. This is an empty log, not a claim that the site is error-free.	—

This public log begins September 1, 2026. Material correction notes should also remain visible on the affected page.

Frequently asked questions

Can a TRT provider request an update?

Yes. Providers and their authorized representatives may submit current, documented information through this page. We evaluate provider submissions under the same evidence and materiality standards used for other reports.

Does a provider update mean the original article was wrong?

Not necessarily. Provider prices, policies, services, and availability can change after publication. When the prior information was accurate as of its verification date, we label the change as a provider update rather than a correction.

Can a provider review or approve its page before publication?

Providers may answer factual questions or review a narrow disputed fact when we request it. They do not receive approval rights over the complete page, rating, ranking, limitations, or editorial conclusion.

Does every typo appear in the correction log?

No. Typographical, formatting, accessibility, and other non-substantive edits may be made without a public correction note. Material factual errors are handled visibly.

Can a correction change a provider’s score or ranking?

Yes. If corrected or updated information changes a scored input, we recalculate the score and any affected ranking or recommendation. Commercial considerations do not protect a provider from a supported change.

Can a provider pay for an update?

No. We do not charge providers to submit current factual information, and payment cannot purchase favorable wording, a higher score, a hidden limitation, or a preferred correction outcome.

Will you remove a negative review when a provider requests it?

Not solely because it is negative. We will correct inaccurate information, update outdated information, and reconsider unsupported conclusions. We do not remove accurate, material reporting merely because a provider disagrees with it or considers it unfavorable.

What happens when the evidence is inconclusive?

We may qualify the claim, identify the disagreement, state that the information could not be independently verified, temporarily remove the disputed passage, or leave the existing content unchanged. We do not convert uncertainty into certainty for either side.

Related editorial policies

Learn more about how TRT Provider Guide researches, evaluates, publishes, and funds its content:

• About TRT Provider Guide
• Editorial Standards
• Research and Data Methodology
• How We Review TRT Providers
• TRT Provider Rating Methodology
• Medical Review Policy
• Advertising and Sponsorship Policy
• Affiliate Disclosure
• Privacy Policy
• Contact the Editorial Team

Medical and editorial disclaimer

TRT Provider Guide is an independent educational and comparison publisher. We are not a medical practice, telehealth clinic, pharmacy, laboratory, insurer, or provider-referral service. We do not diagnose conditions, interpret personal laboratory results, prescribe treatment, or determine whether TRT is appropriate for any person.

Our content is general educational information and is not a substitute for care from a licensed healthcare professional who can evaluate a person’s complete medical history, symptoms, examination, laboratory results, goals, medications, and individual risks.

Provider information is based on public sources, documents supplied to us, and direct verification when available. Prices, services, clinical protocols, pharmacy relationships, state availability, and terms can change. Verify material information directly with the provider before paying, enrolling, or making a healthcare decision.

Some links may be affiliate links, which means TRT Provider Guide may receive compensation when a reader takes an action through the link. Compensation does not allow a provider to purchase a favorable correction, higher rating, preferred ranking, or omission of a material limitation. See our Affiliate Disclosure for details.

For a medical emergency, call 911 or seek immediate medical care.

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