Provider Data Submission and Correction

Submit new provider information, document a material change, or request correction of a factual statement published by TRT Provider Guide.

By TRT Provider Guide

Published September 1, 2026 · Last reviewed September 1, 2026

TRT provider information can change quickly. Prices, required fees, state availability, clinician rosters, testing requirements, treatment options, pharmacy relationships, monitoring practices, and cancellation terms may change after a page is published.

TRT Provider Guide accepts evidence-backed submissions from providers, clinicians, pharmacies, laboratories, authorized representatives, readers, and other knowledgeable sources. Provider participation can improve the accuracy of our work, but information is not accepted as fact merely because a provider or its representative submitted it.

We independently evaluate the source, the claim, the date, and the context before deciding whether to correct, update, clarify, label, or leave published information unchanged.

Our standard: We correct verifiable facts, distinguish provider-supplied information from independently verified information, document material changes, and keep editorial conclusions separate from advertising, affiliate compensation, partnerships, and provider pressure.

Provider Submissions at a Glance

• There is no fee to submit provider data or request a factual correction.
• A provider does not need an advertising, affiliate, or commercial relationship with us.
• A commercial relationship does not guarantee faster review or more favorable treatment.
• Submissions should identify the exact information at issue and include supporting evidence.
• Submission does not guarantee inclusion, publication, removal, a rating change, or a particular editorial outcome.
• Providers cannot purchase a “Data Verified” designation, higher rating, favorable conclusion, or removal of an accurate limitation.
• Do not send patient records, laboratory results, prescription information, or other personal health information.

What This Page Is For

This page may be used to:

• Submit information about a provider that we have not yet covered.
• Correct a factual statement on an existing provider page.
• Report a change that occurred after our research was completed.
• Clarify pricing, fees, eligibility requirements, state availability, or program terms.
• Document changes involving ownership, clinical entities, clinicians, pharmacies, laboratories, or treatment offerings.
• Supply an official source that is more current or authoritative than the source currently cited.
• Request reconsideration of a provider-data classification or methodology application.
• Provide an attributable provider response to a material factual finding.

This page is not a medical-care channel, patient portal, regulator, credentialing service, or complaint-resolution service. We cannot prescribe treatment, interpret laboratory results, resolve patient billing disputes, investigate malpractice claims, determine whether a clinician violated a professional standard, or decide whether a provider is appropriate for an individual reader.

General errors involving medical education, regulatory information, or other site content may also be reported through our Corrections Policy and Log.

Our Provider-Data Commitments

Commitment	What it means
Accuracy before promotion	Provider information must be supportable. We do not publish an unsupported marketing claim merely because it came from an authorized representative.
Source transparency	We distinguish official records, provider-published information, direct provider confirmation, direct observation, consumer reports, and editorial analysis.
Editorial independence	Providers may correct facts but may not purchase, approve, veto, or negotiate our conclusions.
Fair consideration	We consider relevant evidence whether it is favorable, unfavorable, or commercially inconvenient to us.
Visible accountability	Material errors are corrected visibly. Material provider changes may be recorded as updates rather than mischaracterized as errors.
Limited verification claims	Verification applies only to identified facts and a stated date. It is not a blanket certification of a provider.
Data minimization	We request only information reasonably needed to assess the submission and do not want patient-level health information.

Who May Submit Provider Information

We accept relevant submissions from:

• An owner, officer, employee, clinician, or other authorized representative of the provider.
• An authorized agency, public-relations firm, legal representative, or other contractor acting for the provider.
• A pharmacy, laboratory, technology platform, or clinical organization identified on one of our pages.
• A clinician whose professional information appears on the site.
• A reader or other source who has credible evidence of a factual error or material change.

Provider-affiliated submitters should use an email address associated with the provider’s official domain whenever possible. We may confirm a submitter’s role by checking public records, contacting the provider through an independently located contact method, or requesting other reasonable evidence of authority.

We generally do not need photographs of identification documents, complete credentialing files, private home addresses, or other sensitive personal records. A public professional profile, official licensing record, provider-domain email, or confirmation through the organization’s published contact channel is usually preferable.

A person who is not authorized to speak for a provider may still report a possible error. The information will be evaluated according to its evidence and source status rather than presented as an official provider statement.

Provider Information We May Consider

Organization identity and ownership

This may include:

• Current legal or operating name.
• Former name or doing-business-as name.
• Parent organization or disclosed ownership relationship.
• Merger, acquisition, closure, reorganization, or brand transition.
• Official website and public contact information.
• The legal or clinical entity responsible for providing care.

An operating brand, administrative company, medical group, prescribing clinician, pharmacy, and laboratory may be separate organizations. We try to identify those roles accurately rather than treating every organization named in a program as the same entity.

Clinicians and professional credentials

This may include:

• Names and professional degrees of clinicians whose roles are material to the program.
• The clinician type responsible for evaluation or prescribing.
• Public professional-license numbers and issuing jurisdictions.
• Public license status.
• Relevant board certification when it can be verified through the issuing organization.
• Whether access is to a licensed clinician, clinical support staff, or nonclinical customer service.

An NPI may help match a person or organization to a public record, but TRT Provider Guide does not treat an NPI by itself as proof of current licensure, credentialing, board certification, prescribing authority in a particular state, clinical quality, or suitability for a patient.

States served and access requirements

This may include:

• States in which new patients may currently enroll.
• States in which the provider does not operate.
• Whether an in-person examination or other state-specific step may be required.
• Whether service availability depends on clinician scheduling, medication availability, or patient location.
• Whether a program’s marketing reach differs from the states in which care is actually available.

“Available nationwide,” “available in most states,” and “a website can be accessed nationwide” are not interchangeable claims. State availability should describe where the relevant service can actually be provided under current program requirements.

Evaluation, testing, and eligibility

This may include:

• The initial evaluation process.
• Required clinician visits.
• Baseline laboratory requirements.
• Repeat-testing requirements when applicable.
• Whether outside laboratory results may be accepted.
• Eligibility limitations disclosed by the provider.
• Circumstances in which the provider may delay treatment or refer a person elsewhere.
• Whether completing a questionnaire, purchasing testing, or attending a consultation guarantees nothing beyond the stated service.

Submitting this information does not allow TRT Provider Guide to validate an unpublished clinical protocol or determine whether the protocol is appropriate for every patient.

Treatment and medication information

This may include:

• Treatment formats currently offered.
• The exact medication or formulation when publicly identified.
• Whether a specific marketed product is FDA-approved or compounded.
• Whether medication availability depends on clinician judgment, state law, inventory, or pharmacy access.
• Whether advertised non-testosterone options are being clearly distinguished from testosterone replacement therapy.
• Material restrictions or eligibility requirements.

A statement that an ingredient is used in an FDA-approved product does not establish that every formulation containing that ingredient is itself FDA-approved. Submissions should identify the exact product and status being claimed.

Pharmacy and laboratory relationships

This may include:

• The identity and role of a dispensing pharmacy.
• Whether the pharmacy may vary by state, medication, or availability.
• Public pharmacy-license information.
• The identity of a laboratory used or offered through the program.
• Whether laboratory testing is included, separately billed, or completed through an outside service.
• Material changes to a pharmacy, laboratory, fulfillment, or clinical relationship.

A pharmacy, laboratory, or clinician relationship should not be submitted as current if the relationship has ended, applies only in limited circumstances, or has not been authorized for public disclosure.

Pricing and total cost

Pricing submissions should include enough context to prevent a promotional number from being mistaken for the expected total cost.

Relevant information may include:

• Promotional or introductory price.
• Standard recurring price.
• Required membership fees.
• Consultation fees.
• Laboratory fees.
• Medication cost.
• Supplies and shipping.
• Dose-dependent or formulation-dependent pricing.
• Renewal fees.
• Minimum commitments.
• Cancellation charges.
• Refund limitations.
• Taxes or other mandatory charges when applicable.
• Eligibility conditions for a quoted price.
• The date on which the price became effective.

A statement such as “TRT starts at $99” is incomplete when most readers must also pay required laboratory, consultation, membership, medication, shipping, or supply charges. We may continue to report those additional costs even when the starting price is factually accurate.

Insurance and payment information

This may include:

• Whether the provider bills health insurance directly.
• Whether insurance may be used for some services but not others.
• Whether the provider offers documentation that a patient may choose to submit to an insurer.
• Whether HSA or FSA payment is accepted.
• Whether “insurance support” means direct billing, benefit verification, reimbursement assistance, or something else.
• Whether coverage depends on the patient’s plan, diagnosis, medication, pharmacy benefit, or prior-authorization criteria.

“Accepts insurance,” “may be reimbursable,” “offers a superbill,” and “accepts HSA or FSA cards” describe different arrangements and should not be used interchangeably.

Monitoring, support, cancellation, and records

This may include:

• Follow-up visit frequency.
• Follow-up laboratory requirements.
• How patients contact a clinician between scheduled visits.
• Whether support is clinical, administrative, or both.
• Refill and renewal processes.
• Pause and cancellation terms.
• Refund policies.
• Record-access and record-transfer procedures.
• What happens when a patient is no longer eligible, moves to another state, or chooses to stop using the service.

What a Complete Submission Should Include

A useful correction or update should provide:

1. The provider or organization name.
2. The URL of the TRT Provider Guide page involved.
3. The exact sentence, table entry, rating factor, or data field at issue.
4. The replacement information being requested.
5. The date the corrected or updated information became effective, when known.
6. A public source link or description of the supporting evidence.
7. The submitter’s name, role, and relationship to the provider.
8. A reliable contact method for verification questions.

A message stating only that a page is “wrong,” “outdated,” “unfair,” or “damaging” is not ordinarily enough to establish a factual correction. Identify the specific claim and provide the strongest available evidence.

Evidence and Verification Standards

The appropriate evidence depends on the fact being checked.

Source type	Appropriate use	Important limitation
Government or licensing record	License status, public disciplinary action, registration, official regulatory information, or an approved product status	Public databases may have reporting delays, limited fields, or jurisdiction-specific definitions
Official provider website, terms, or pricing page	Current advertised services, prices, policies, eligibility statements, and public program terms	Establishes what the provider publicly represents, not necessarily medical effectiveness or consistent patient experience
Written confirmation from a verified provider representative	Operational facts not clearly available to the public	May be labeled “provider-confirmed” rather than independently verified
Dated contract, policy, price sheet, or program document	Terms that require more context than a public webpage provides	The document must be current, authorized for sharing, and free of patient information
Direct observation of a public process	Public quote flow, enrollment screen, checkout terms, or public support response	Does not mean we enrolled as a patient, received treatment, or completed a clinical evaluation
Independent reporting or third-party directory	Identifying a possible change or locating a more authoritative source	Usually not preferred over the underlying official record
Consumer report	Identifying an experience signal or issue requiring further investigation	Does not by itself establish clinical quality, typical experience, medical effectiveness, or a provider-wide practice
Screenshot	Preserving the appearance of a statement on a particular date	May lack context and may require confirmation from the underlying page or document

For professional identity and licensure, we may consult the CMS NPI Registry, the applicable state licensing board, and other relevant official records. State medical-board contact information is available through the Federation of State Medical Boards. Board-certification claims may be checked through the applicable certifying organization, including the American Board of Medical Specialties verification resource when relevant.

Medication approval, labeling, and regulatory claims may be checked through the U.S. Food and Drug Administration.

A provider’s own website may be the appropriate primary source for its advertised price. It is not, by itself, sufficient proof of professional licensure, regulatory status, medical effectiveness, typical patient outcomes, or superiority over another provider.

When reliable sources conflict, we consider:

• Which source has direct authority over the fact.
• When each source was published or last updated.
• Whether the sources are describing the same entity, service, medication, price, state, or time period.
• Whether a promotion or policy applies only under limited conditions.
• Whether the conflict can be resolved through direct confirmation.

If a material conflict cannot be resolved, we may describe the conflict, label the information as disputed or unverified, or omit a conclusion that the evidence does not support.

How We Label Provider Information

We use source-status labels to avoid presenting every type of information as equally established.

Official-record verified

The information was checked against a relevant government, regulatory, licensing, registration, or other authoritative public record.

Provider-published

The information appeared in a provider-controlled public source, such as its website, pricing page, terms, policy, or enrollment materials.

This label confirms what the provider publicly stated. It does not independently prove an outcome, quality claim, or medical benefit.

Provider-confirmed

An authorized or reasonably verified provider representative supplied or confirmed the information directly to TRT Provider Guide.

Provider-confirmed information may be useful when operational details are not public, but it remains identified as provider-supplied unless it can also be verified through another appropriate source.

Directly observed

TRT Provider Guide encountered the information through a public research process, such as a public quote flow, enrollment screen, checkout page, support interaction, or accessible document.

“Directly observed” does not mean that we became a patient, purchased treatment, received medication, underwent testing, or had a clinical experience. We do not claim firsthand treatment experience unless it actually occurred and is clearly disclosed.

Consumer-reported

A reader or consumer described an experience or supplied information that has not been established as a provider-wide fact.

Consumer reports may help identify questions worth investigating. They are not treated as proof of medical effectiveness, typical outcomes, or universal practice.

Not disclosed or unable to verify

The information was not found in the sources reviewed, was not supplied after outreach, or could not be confirmed with sufficient confidence.

“Not disclosed” does not automatically mean that a provider lacks the feature or practice. It means that we could not responsibly report it as established.

Disputed

A provider or other relevant source challenged a published fact, but the available evidence did not fully resolve the issue.

When useful to readers, we may state what is disputed, identify the sources that support each position, and avoid overstating certainty.

Editorial analysis

The statement is our interpretation or conclusion based on the cited facts and published methodology.

A provider may submit evidence showing that our analysis relied on an incorrect fact or misapplied our methodology. The provider does not have a right to replace our independent analysis with its preferred marketing language.

What “Data Verified” Means

A “Data Verified” label, when used, applies only to the specific data fields identified and the date shown.

It does not mean that TRT Provider Guide has:

• Accredited the provider.
• Credentialed every clinician.
• Inspected a facility.
• Audited medical records.
• Reviewed every patient interaction.
• Confirmed compliance with every law or professional standard.
• Tested the provider as a patient.
• Certified the quality of care.
• Determined that treatment is appropriate for a reader.
• Endorsed the provider or found it superior to all alternatives.

A verification date is a dated snapshot, not a promise of continuous monitoring. Readers should confirm current terms directly before purchasing services or making consequential healthcare decisions.

Correction, Update, Clarification, or Disagreement

We distinguish among four different situations.

Factual correction

A correction is appropriate when information published by TRT Provider Guide was materially inaccurate, unsupported, attributed to the wrong entity, or presented without context necessary to make it accurate.

Material factual corrections are handled under our Corrections Policy and Log.

Provider update

An update is appropriate when our information was accurate as of the stated verification date, but the provider later changed its price, service area, ownership, clinicians, pharmacy, treatment options, policies, or other material terms.

A provider update is not necessarily an admission that the original article was wrong. When useful, we identify the effective date of the provider’s change and the date on which we updated our page.

Clarification

A clarification may be appropriate when the original wording was technically accurate but could reasonably create a mistaken impression.

We may add context, narrow a statement, identify an exception, or distinguish between related services without characterizing the original text as a factual error.

Editorial disagreement

A provider may disagree with a rating, comparison, interpretation, inclusion decision, or description of a limitation even when the underlying facts are accurate.

We consider evidence that our methodology was applied incorrectly or that a material fact has changed. We do not classify a disagreement as a correction merely because the conclusion is unfavorable to the provider.

How We Review a Submission

1. Record the request

We identify the page, statement, requested change, source, submitter, and submission date. For a material request, we preserve enough of the existing source record to understand what was published and why.

2. Assess priority

We prioritize submissions according to their potential effect on patient safety, legal or professional status, treatment identity, medication or pharmacy transparency, eligibility, state availability, total cost, cancellation rights, and other consequential reader decisions.

Minor spelling, formatting, or nonmaterial wording issues may be reviewed after higher-impact matters.

3. Verify the source and submitter when necessary

We evaluate whether the evidence is authentic, current, relevant, and attributable to the organization or authority it is said to represent.

We may contact a provider through an independently located public contact channel rather than relying only on the contact details contained in the submission.

4. Recheck the underlying fact

We review the source originally used, the new evidence, and any more authoritative or current sources reasonably available.

We do not replace one unsupported assertion with another.

5. Make an editorial determination

We may:

• Correct the statement.
• Update it to reflect a later provider change.
• Add clarifying context.
• Change the source-status label.
• Add or summarize an attributable provider response.
• Mark the fact as disputed or unable to verify.
• Remove a claim that is no longer supportable or relevant.
• Decline the request when the evidence does not justify a change.

The provider may supply facts and evidence but does not approve the final wording or conclusion.

6. Publish and document the change when warranted

Material errors receive an appropriate correction notice. Material provider changes may receive an update note. Minor spelling, grammar, formatting, or broken-link repairs generally do not require a public correction notice.

7. Schedule future review

Published provider records are scheduled for review at least quarterly. Earlier review may be triggered by credible reports involving:

• A provider’s operating status.
• Ownership or legal-entity changes.
• Professional licensing or public regulatory action.
• State availability.
• Clinician access.
• Medication or formulation changes.
• Pharmacy or laboratory relationships.
• Required testing or monitoring.
• Material price or fee changes.
• Cancellation, refund, renewal, or record-transfer terms.
• Broken enrollment paths or discontinued services.
• Material government, regulatory, or professional-guidance changes affecting the page.

A scheduled review does not guarantee that every provider-controlled source will remain unchanged between checks.

How Material Changes Are Shown

When a material factual error is corrected, the notice should identify:

• The date of the correction.
• The information that was inaccurate or incomplete.
• The substance of the change.
• The reason for the correction when it is not self-evident.
• The supporting source when appropriate.

When a provider changes a fact after publication, we may identify the entry as an update rather than a correction.

A page’s “Last updated,” “Last reviewed,” or “Data checked” date should change only when the relevant content has actually been reviewed. We do not advance dates solely because of cosmetic formatting, automated deployment, or an unrelated technical edit.

Material corrections may also be added to our public Corrections Policy and Log. Provider pages may include their own material-update history when the history helps readers understand changes to pricing, availability, ownership, services, or our conclusions.

Editorial Independence and Commercial Relationships

The correction process is not a commercial negotiation.

A provider cannot obtain favorable editorial treatment by:

• Becoming an affiliate partner.
• Increasing a commission or referral payment.
• Purchasing advertising or sponsorship.
• Providing free access, products, testing, or services.
• Offering an exclusive discount.
• Supplying content or data.
• Linking to TRT Provider Guide.
• Agreeing to promote or distribute our work.
• Threatening to end or decline a commercial relationship.

TRT Provider Guide may cover providers with which it has no financial relationship. We may also have a financial relationship with a provider that receives criticism, a lower rating, or no recommendation.

Commercial compensation is not a provider-rating input. It does not permit a provider to remove safety information, hide required fees, suppress an accurate limitation, change a source-status label, or bypass our methodology.

Providers may review the accuracy of specific factual data they supplied. They do not receive prepublication approval, editorial veto power, or the right to rewrite our conclusions.

No provider is required to respond to our questions. A decision not to participate does not prevent us from reporting appropriately sourced public information and is not, by itself, proof of either quality or wrongdoing.

We state that a provider did not respond only when documented outreach was actually made and no response was received by the stated research cutoff.

Listing Requests

A provider may submit information for possible inclusion even when no existing provider page is involved.

A listing request does not guarantee:

• Publication.
• A dedicated review.
• Placement in a comparison.
• A rating.
• A recommendation.
• A backlink.
• A “Data Verified” designation.
• A specific publication date.
• An affiliate or advertising relationship.

Coverage decisions may consider reader relevance, search and comparison demand, the provider’s active availability, the amount of verifiable information, whether the service falls within our editorial scope, and whether we can describe the provider without creating a misleading impression.

A provider does not need to pay, become an affiliate, offer a discount, or provide a reciprocal link to be considered.

We may decline or postpone a listing when core information is unavailable, contradictory, materially incomplete, outside our scope, or not reasonably verifiable.

Provider Responses and Reconsideration

A provider may submit a concise, attributable response to a material factual finding or limitation.

We may publish the response in full, quote it, summarize it, use it as a source, or decide that it does not add material information. Provider responses must not include:

• Patient names or identifiable patient information.
• Unsupported medical-benefit or outcome claims.
• Fabricated reviews or testimonials.
• Personal attacks.
• Confidential information belonging to another party.
• Statements the submitter is not authorized to make.
• Promotional language unrelated to the issue being addressed.

We may edit a response for length, clarity, privacy, or relevance without changing its substantive meaning. When published, it should be clearly identified as a provider response rather than TRT Provider Guide’s independent conclusion.

A provider may request reconsideration by submitting new evidence, identifying a source error, or explaining how the published methodology was applied incorrectly. Repeating the original request without new evidence does not require a different outcome.

When a material dispute cannot be resolved, we may preserve the original conclusion, revise it, narrow it, remove an unsupported claim, or explain the unresolved disagreement.

Reviews, Testimonials, and Experience Claims

Provider data submissions must not include fabricated reviews, testimonials from nonexistent people, altered patient statements, purchased ratings, or reviews presented without a required disclosure of an employee, owner, contractor, family, or other material relationship.

A provider should not submit a selected set of favorable testimonials as proof of typical experience, clinical quality, safety, or medical effectiveness.

TRT Provider Guide follows applicable principles reflected in the Federal Trade Commission’s Endorsement Guides and Consumer Reviews and Testimonials Rule.

Testimonials and review-platform ratings may be considered as limited experience signals. They are not substitutes for official records, clinical evidence, transparent program terms, or direct verification of material provider facts.

Privacy, Patient Information, and Confidential Material

Do not submit patient-level health information.

This includes:

• Patient names or initials.
• Dates of birth.
• Photographs or identifying images.
• Symptoms, diagnoses, or medical histories.
• Laboratory results.
• Prescription or medication records.
• Clinician notes.
• Appointment records.
• Insurance member information.
• Billing records connected to an identifiable patient.
• Communications that identify a patient.
• Any other information that could reasonably identify a person receiving care.

We do not need patient records to confirm a provider’s public price, policy, service area, license, pharmacy relationship, or other program-level fact.

Also do not submit passwords, account credentials, payment-card information, Social Security numbers, complete government identification documents, private home addresses, private prescriber registration information, or other sensitive security information.

Public NPI and professional-license records may be linked rather than submitted as copies of sensitive credentialing documents.

Redact all patient and unnecessary personal information before sharing any document. We may decline, delete, or stop reviewing a submission that contains information we did not request.

Do not send confidential, proprietary, or embargoed material unless TRT Provider Guide has agreed in writing to receive it under stated conditions. Marking an unsolicited submission “confidential” does not by itself create a confidentiality agreement.

We may retain a submission, source link, correspondence, and verification notes as part of our editorial record. Information submitted through this process is handled according to our Privacy Policy.