eHormones MD Reviews: Complaints, Real Cost, and What to Do Before You Pay
Independent editorial research based on public documents and attributable customer reports; not a hands-on patient review and not clinician-reviewed.
Our verdict: do not prepay eHormones MD for a long program until you have the full price, medication, pharmacy, refill, cancellation, and refund terms in writing. As of November 2026, BBB gives Ehormones Management LLC an F rating, with 8 complaints in three years and 6 unanswered. Other review signals are mixed, so the complaint pattern matters more than any one star score.
That's the short answer. The longer one matters because eHormones publishes only partial pricing, while recent complainants describe much larger prepaid amounts. We'll show you the current provider claims and the customer reports side by side.
This page is for you if: you're thinking about eHormones MD, you got a call or ad from them, or you already paid and can't reach anyone.
Skip ahead if you already paid and can't get through: jump to what to do now.
TRT Provider Guide is the independent decision resource for testosterone replacement therapy — helping U.S. adults understand how low testosterone is evaluated, compare online and local care models and providers, and choose the next step that fits their health needs, fertility plans, budget, state, and care preferences, with every material claim verified and dated.
This page is educational information, not medical advice. If you have chest pain, trouble breathing, sudden weakness on one side, or trouble speaking, call 911.
eHormones MD at a glance
eHormones MD is a hormone-treatment business based in West Palm Beach, Florida, operated by Ehormones Management LLC, which BBB says began business in January 2012. Its current site offers testosterone therapy through telemedicine and listed locations and names Frank Joseph Welch, MD, MSPH, as its physician lead. A testosterone landing page advertises programs "as low as $169/mo," but the main FAQ says the final cost depends on the individual plan.
Not the same company as HormoneMD
eHormones MD (ehormones.com, 800-658-8858) and HormoneMD (hormonemd.com) are different companies. Do not use HormoneMD pricing or review scores to judge eHormones MD; check the web address before comparing a rating or offer.
How we'd decide if we were in your shoes
The right TRT provider is not the same for every person — it depends on whether low testosterone has been properly evaluated, your symptoms and health history, your fertility plans, your state, your insurance or cash-pay preference, your treatment-format preference, your budget, and whether online or in-person care is the better starting point. Some situations belong with primary care, urology, endocrinology, reproductive urology, or urgent or emergency care when the symptoms warrant it. If you are considering cash-pay online TRT, TRT Provider Guide's Find My TRT Path tool checks the featured Male Excel offer's age and state eligibility. It is not a clinical assessment and does not select specialist care or provide personalized appointment questions.
Check the featured online TRT offer's age and state eligibility →
What do eHormones MD reviews actually say?
The current review picture is mixed, but the newest complaint signals deserve more weight than older praise when you are deciding whether to prepay today. BBB lists 8 complaints in three years and 6 unanswered; Trustpilot shows 2.5/5 from only 6 reviews; Birdeye's West Palm Beach listing shows 4.3/5 from 79 reviews, with much of that history older than the recent complaint cluster.
Here's the public review evidence we could verify in this audit.
The review audit (checked November 3, 2026)
What this table tells you: there is no clean single-number verdict. The larger West Palm Beach listing remains positive overall, while BBB and the newest Trustpilot reports are much more negative. Review sites measure posted customer experience, not medical quality, and none can tell you what will happen in your account.
The spring 2026 complaint cluster
This is the part worth slowing down for. Five BBB complaints were posted between April 16 and May 13, 2026. Each is an individual allegation, but the overlap is clear: payment had already been made and the complainant described missing services, medication, communication, or a refund.
BBB marks the six complaints from November 2025 through May 2026 as unanswered. The two older 2024 complaints show business responses.
These are customer reports. BBB and Trustpilot do not independently prove the underlying events, and we cannot either. But multiple recent reports describing similar communication and fulfillment problems are a reason to get the contract, refill process, and refund terms in writing before prepaying.
What happy patients said
Some older location-level reviews are strongly positive. On Birdeye's Los Angeles listing, one long-term reviewer described eHormones as "more of a concierge style approach to TRT." That is one person's experience, not proof of clinical quality or current service levels.
What unhappy patients said
A recent West Palm Beach Birdeye reviewer described late shipments, missing support prescriptions, and difficulty getting a response. That report is not independently verified, but it matches the questions raised by the newer BBB complaints.
The pattern in the recent complaints isn't about whether testosterone worked. It's about what customers say happened after the money changed hands.
Is eHormones MD legit?
eHormones MD is tied to a real operating business: BBB lists Ehormones Management LLC in West Palm Beach, and CMS's NPI registry has an active record for Frank Joseph Welch, MD, MSPH, including license identifiers in several states. But "real business" and "good place to prepay for a long program" are different questions. The recent complaint pattern and missing public contract/refund details are why we would not prepay right now.
Here's how the evidence sorts out.
What points to a real, operating business
- Registered operating business. BBB lists Ehormones Management LLC as an LLC that began business January 9, 2012.
- A named physician. eHormones names Frank Joseph Welch, MD, MSPH. CMS's NPI registry lists his NPI as active and includes license identifiers in California, Pennsylvania, Florida, and Louisiana. An NPI record does not by itself prove every license is currently unrestricted or that he would treat you.
- Named pharmacies. Its FAQ names Absolute Pharmacy and Belmar Pharmacy. We verified the disclosure, not that either pharmacy currently fills every eHormones prescription.
- A "clinical need" statement. eHormones says prescriptions are not provided unless its physician determines a clinical need based on examination, lab work, symptoms, history, and consultation.
- A live website and contact number. The site was live during this November 2026 audit and listed 800-658-8858.
What keeps us from saying "go ahead"
- No public all-in price or universal cancellation/refund terms that we could verify. You need a written quote and the terms that apply to your offer.
- Six unanswered BBB complaints, all dated from November 2025 through May 2026.
- Recent customer reports of communication and fulfillment problems. We cannot prove those reports, and the website currently lists a phone number and intake forms.
- Inconsistent information on its own pages. The FAQ excludes Colorado from telemedicine service while the location menu lists Denver, and the FAQ still displays a Massachusetts license expiration date of September 30, 2025. That does not prove the license is expired; it proves the webpage is not enough to establish current Massachusetts licensure.
- Unsubstantiated superlative marketing. The site calls itself the "Nation's #1 Men's Health Clinic." We found no independent methodology that would let us adopt that claim.
We are not calling eHormones a scam. The evidence does not establish that. What it does support is a simpler conclusion: do not hand over months of money in advance until the current terms, clinician, medication, pharmacy, refill process, and refund rules are written down.
How much does eHormones MD cost?
eHormones MD does not publish one complete current TRT price. A live testosterone landing page advertises programs "as low as $169/mo," while the FAQ says the final cost varies by treatment plan. Recent BBB and Trustpilot complainants describe much larger prepaid amounts, but those are customer reports—not verified quotes that apply to everyone.
This is the biggest pricing problem: there is no current public document we found that lets us calculate a reliable all-in first-year cost.
eHormones price signals, reconciled
Our read: treat "$169/month" as a starting marketing number, not a complete bill. Do not use the old $217/month package as today's price unless eHormones gives you that exact offer in writing.
Does eHormones MD take insurance?
eHormones' current insurance page says "The short answer is NO." Its FAQ separately says TRT may be covered by insurance for some patients. Those statements do not reconcile cleanly.
The safest way to read them is this: do not assume eHormones will bill your insurer or that your plan will reimburse you. Ask eHormones how your specific service is billed, then ask your insurer what documentation and coverage rules apply. HSA/FSA eligibility is also separate from insurance coverage.
The real problem isn't only the price. It's the exposure created by prepayment.
Several recent complainants describe paying six or twelve months in advance and then having trouble obtaining the remaining services, medication, or a refund. Those reports do not prove every eHormones contract works that way today, but they make one question essential:
"What is due today, what future payments am I committing to, and what happens to prepaid money if I cancel or service stops?"
Get the answer in writing before you pay.
If you want published prices and less money at risk up front
Affiliate disclosure: TRT Provider Guide may earn a commission from clearly labeled Male Excel and Hone Health affiliate links on our site. eHormones MD is not listed in our current affiliate disclosure as a paid partner. Commercial relationships do not change what we verify or report. See our affiliate disclosure and How We Review TRT Providers.
Male Excel currently publishes a $99 initial at-home test and provider consultation, a required $99 monthly medical membership, and injectable testosterone starting at $120 per month, billed as a 60-day supply, plus shipping. Its current pricing page says "No Contract, Cancel Anytime" for the medication plan. That does not make Male Excel automatically better care; it does make the published payment structure easier to inspect before you start.
Want to compare the price structure instead of relying on a sales call? See our current TRT cost guide →
A clinician decides whether treatment is appropriate. Provider prices and policies can change.
Does eHormones MD use a saliva test or a blood test?
eHormones' current testosterone landing page describes an at-home saliva test before the doctor visit, while its telemedicine page says required lab work can be a local blood draw or an at-home saliva test. Major U.S. guidelines diagnose testosterone deficiency with symptoms or signs plus consistently low serum testosterone confirmed on separate early-morning blood measurements.
This matters because a saliva-only pathway does not match the diagnostic testing described by the Endocrine Society or AUA.
How guideline-based diagnosis is confirmed
- The Endocrine Society recommends diagnosing hypogonadism only when symptoms or signs fit and testosterone is unequivocally and consistently low. It recommends an accurate morning fasting serum total testosterone measurement and a repeat morning fasting measurement to confirm.
- The American Urological Association (AUA) says the diagnosis of low testosterone should be made only after two total testosterone measurements on separate occasions, both taken early in the morning. It says a total testosterone below 300 ng/dL is a reasonable cutoff that supports the diagnosis; the number alone is not the diagnosis.
Why the fast-start testimonial needs context
eHormones publishes a fast telemedicine pathway and customer testimonials about quick treatment. Speed by itself is not proof that testing was inadequate: two separate morning blood draws can occur within a few days. The problem is narrower and more important—the public saliva-first pathway does not state that guideline-standard repeat serum testosterone confirmation occurs before a treatment decision.
What to ask
If you still want to talk to eHormones, ask:
"If TRT is being considered, will you confirm low testosterone with separate early-morning blood measurements before the treatment decision, and what other baseline labs will my clinician review?"
For more, see Do you need two low testosterone tests for TRT? and What blood tests are required before TRT.
If a laboratory blood draw first is your priority
Taurus Meds currently advertises a $49 starting offer that includes a blood panel through Labcorp or Quest and clinician review; if a patient lives more than 50 miles from one of those labs, Taurus says it sends an at-home collection kit. Its public sales material also advertises treatment at $149 per month if prescribed, while its Terms contain a recurring $17.99 membership-fee clause that may or may not apply to a specific offer.
Read our Taurus Meds cost audit before paying →
A clinician decides whether treatment is appropriate. Confirm the exact offer, repeat-testing process, and all fees at checkout.
What medications does eHormones MD prescribe?
eHormones currently lists injectable testosterone, hCG, enclomiphene, and anastrozole as examples a physician may prescribe when appropriate. Its FAQ also says it offers compounded medications. Compounded drugs are not FDA-approved, so you should ask for the exact drug, formulation, approval status, and dispensing pharmacy before paying.
A few things worth knowing:
- FDA-approved vs. compounded. FDA-approved drugs have been reviewed under an FDA approval process for their labeled use, manufacturing, and quality standards. Compounded drugs are not FDA-approved and FDA does not verify their safety, effectiveness, or quality before marketing. That does not mean every compounded drug is inappropriate; it means the categories must not be blurred.
- Do not assume anastrozole is a standard add-on. eHormones' insurance page argues that excess estrogen can be suppressed with anastrozole. That is a provider position, not a rule that every TRT patient needs an aromatase inhibitor.
- eHormones says it does not prescribe recombinant human growth hormone (rHGH). Its site markets other age-management or growth-hormone-related approaches, including sermorelin content. Do not treat those as the same drug as recombinant human growth hormone.
- The site says patients can state a pharmacy preference. That does not establish which pharmacy will fill your prescription or whether a local pharmacy can dispense every proposed product.
Ask for the exact prescription name, dosage form, whether it is FDA-approved or compounded, and the dispensing pharmacy before you commit to a plan.
Is eHormones MD available in my state?
eHormones' current FAQ says it offers telemedicine in every state except 19: Alaska, Arkansas, Colorado, Hawaii, Idaho, Kansas, Kentucky, Maine, Minnesota, Mississippi, Montana, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, Vermont, West Virginia, and Wyoming. Its location menu separately lists Denver, Colorado, so the company's own pages are not fully consistent.
That leaves roughly 31 states under the FAQ statement, but do not treat a city page as proof that a clinician can treat you there.
What this means for you: before paying, ask: "Which clinician would treat me, what professional license do they hold in my state, and can they currently prescribe the proposed medication to a patient here?" You can then check that clinician with your state's licensing board.
In one of the 19 states the FAQ excludes? Do not assume the location menu overrides the FAQ. If you are considering cash-pay online TRT, Find My TRT Path checks the featured Male Excel offer's age and state eligibility, not eHormones coverage. Ask eHormones for written confirmation before paying.
Can eHormones prescribe testosterone without an in-person visit?
Testosterone is a Schedule III controlled substance. Under the DEA/HHS temporary telemedicine flexibilities in force on this audit date, DEA-registered practitioners may prescribe Schedule II–V controlled medications through qualifying telemedicine without first conducting an in-person medical evaluation, as long as the prescription otherwise complies with federal and state law. That temporary extension runs through December 31, 2026.
State law and the clinician's authority still matter, and the federal rule can change. Recheck this section before publishing any update after December 2026.
Who is the doctor behind eHormones MD?
eHormones names Frank Joseph Welch, MD, MSPH, as its supervising physician/chief medical advisor. CMS's NPI registry lists his NPI as active and identifies public health and general preventive medicine as his primary taxonomy, with additional license identifiers in California, Pennsylvania, Florida, and Louisiana. eHormones separately publishes California license G 166419 with an October 31, 2027 expiration date.
A few plain-English notes:
- Preventive medicine is a recognized medical field focused on prevention and population health. It is not the same specialty as endocrinology or urology.
- eHormones also markets Dr. Welch's anti-aging credentials. We did not use those credentials as a substitute for checking the clinician and license that would apply to your state.
- eHormones' Massachusetts disclosure lists license 238789 with an expiration date of September 30, 2025. That may be an outdated webpage, but the page alone cannot establish current Massachusetts licensure. Check the Massachusetts Board of Registration in Medicine if that license matters to your care.
The named medical director is not necessarily the clinician who will treat you. Before paying, ask who your assigned prescriber is and verify that person's current license in your state.
Already paid eHormones and can't reach them?
If you prepaid eHormones and medication, refills, or replies have stopped, do not change treatment on your own. Get medical guidance, request your records, document what you paid for and what you received, and contact the payment issuer quickly if you believe you were charged for services that were not delivered as agreed.
If this is you, the goal is to protect your health and preserve the paper trail.
Step 1: Talk to a clinician about your treatment
Do not buy testosterone from an unlicensed source or change, restart, or stop a controlled medication based on an online article. Contact your primary care clinician, urologist, endocrinologist, or another qualified clinician and bring your lab results, prescription label, and current medication list.
For educational information about changing providers, read our guide to switching TRT providers. Discuss which clinician fits your situation with a qualified clinician.
Step 2: Request your medical records in writing
eHormones says it maintains contemporaneous medical records that are readily available to patients. Under the HIPAA Privacy Rule, covered health care providers generally must act on a valid patient access request within 30 calendar days, with a limited extension allowed when the rule's conditions are met.
Ask for the records you need, such as lab reports, visit notes, medication lists, and prescription history. Keep a copy of the request and any response.
Step 3: Contact your card issuer or lender quickly
For credit-card billing errors, the Fair Credit Billing Act process can cover goods or services that were not delivered as agreed. To use the federal billing-error protections, the FTC says your written dispute generally must reach the card issuer within 60 days after the first bill containing the error was sent.
If you are outside that window, contact the issuer anyway; some issuers may offer other dispute routes. Debit-card, installment-loan, and medical-financing protections can differ, so ask the specific issuer what process applies.
Step 4: File complaints with the agency that fits the problem
- BBB: bbb.org — eHormones' profile is under Ehormones Management LLC, West Palm Beach.
- Florida Attorney General: myfloridalegal.com — for a consumer complaint involving a Florida-based business.
- FTC: ReportFraud.ftc.gov — for reporting suspected fraud or deceptive business practices.
- Your state licensing board: if your concern is about professional medical conduct, use the board that regulates the clinician who treated you.
A complaint is not the same as a refund or legal judgment, but it creates a documented record.
What should you ask eHormones MD before you pay?
Before paying eHormones — or any TRT clinic — get the full 12-month cost, the payment schedule, the exact medications and whether each is FDA-approved or compounded, the pharmacy, the lab plan, the refill process, and the cancellation and refund rules in writing. If a clinic won't put those in writing, that's your answer.
We built this list around the recurring problems described in the 2025–2026 complaints and the gaps in eHormones' public pages. Each question closes one decision gap before money changes hands.
The 12-question pre-payment checklist
Write the answers down, with the name of the person who gave them. If you get answers you like and in writing, you'll be deciding with facts instead of a sales pitch.
What should you know about fertility before starting TRT?
Testosterone therapy can lower or stop sperm production. If you want biological children soon, both the Endocrine Society and the AUA advise against starting testosterone; the AUA says it should not be prescribed to men currently trying to conceive. See a urologist or fertility specialist first.
This applies to any TRT program, not just eHormones. Testosterone from outside the body can tell your brain to slow down your own production, and sperm production can drop with it. How much, and whether it comes back after stopping, varies from person to person — no one can promise either way.
eHormones lists hCG and enclomiphene among medications its physicians may use. They are not testosterone, and they should not be presented as a guarantee that fertility will be preserved or restored. If fertility matters, discuss the evidence and options with a fertility-aware clinician. Learn more in hCG with TRT.
Trying to conceive, or might be soon? Skip general online TRT programs for now. Read about TRT, fertility, and reproductive urology →
Other safety points worth knowing
In February 2025, FDA required class-wide testosterone labeling changes after reviewing TRAVERSE and blood-pressure-monitoring studies: the agency removed boxed-warning language about increased major cardiovascular risk and required blood-pressure warnings. FDA made additional testosterone-label updates in June 2026. eHormones' FAQ says side effects are "few to none" for most men; that marketing language should not replace the current label and an individual clinician's risk review.
Talk to a specialist before any TRT program if you have very low testosterone, pituitary symptoms (like headaches or vision changes), a history of prostate or breast cancer, high red blood cell counts, untreated severe sleep apnea, or a recent heart attack or stroke. See Who should not take TRT.
eHormones MD alternatives: which one fixes your specific problem?
If eHormones' missing complete price, prepayment risk, or saliva-first pathway is what stops you, compare the care model that fixes that exact problem. Male Excel publishes its current membership and medication starting prices, Taurus Meds advertises a Labcorp/Quest blood-draw start, and Hone publishes a confirmatory-testing pathway—but each has its own unresolved costs or terms.
This is not a ranking. It is a problem-to-option map using the providers' current public documents.
If you want the clearest published payment structure → compare Male Excel
Male Excel currently publishes its $99 start, $99 monthly medical membership, starting medication prices, and 60-day medication billing. That is easier to inspect than a large prepaid quote.
The honest catch: Male Excel is not automatically cheaper, and its starter test is an at-home finger-prick panel. Its public pages should not be used to assume that one home result alone establishes a diagnosis; ask how a low result is confirmed with guideline-appropriate repeat morning testing in your case.
Compare current online TRT costs before choosing →
Check Male Excel's online consultation and state eligibility →
If a laboratory blood draw first is your priority → compare Taurus Meds
Taurus Meds advertises a $49 starting offer with a Labcorp or Quest blood panel and clinician review, followed by $149/month treatment if prescribed. Its Terms separately contain a $17.99 recurring membership-fee clause, while the sales page says no membership fees. Get the exact offer and billing term in writing.
Read our Taurus Meds cost audit →
If you want a published confirmatory-test pathway → compare Hone Health
Hone's current men's materials publish Plus at $135/month and Premium at $155/month, with plan-specific initial and confirmatory testing and medication billed separately. Hone's own documents do not always agree on every confirmation-test price or cancellation detail, so use the current plan guide rather than one teaser number.
Read our Hone Health TRT review and pricing audit →
If fertility or a complex medical problem changes the decision
If you are trying to conceive, have a pituitary or testicular disorder, very abnormal labs, elevated hematocrit, prostate or breast cancer history, untreated severe sleep apnea, or another issue that needs specialist evaluation, the better next step may be primary care, urology, reproductive urology, or endocrinology—not another online subscription.
For readers otherwise considering cash-pay online TRT, check the featured Male Excel offer's age and state eligibility →
If you still want eHormones, use the 12-question checklist above and get the complete offer in writing before you prepay.
How we reviewed eHormones MD
We did not enroll with eHormones MD as patients. On November 3, 2026, we reviewed eHormones' own website pages, its license and pharmacy disclosures, the public review and complaint listings we could verify, and current guidelines from the Endocrine Society, the AUA, the FDA, and the DEA.
We follow our documented method, How We Review TRT Providers. That means we:
- separate verified facts from provider-stated facts, customer reports, and our own editorial judgment;
- calculate the complete cost instead of repeating a teaser price;
- check testing process, clinician access, state availability, medications and pharmacies, fertility handling, monitoring, cost, cancellation, support, and how honest the provider's claims are.
We don't give providers star ratings or scores, and being mentioned on this page is not an endorsement.
What we actually verified
Verification date: November 3, 2026
Sources checked: eHormones' homepage, FAQ, telemedicine page, insurance page, services page, testosterone pages, and location pages; BBB profile and complaint list; Trustpilot; Birdeye (West Palm Beach, Los Angeles, Bala Cynwyd); CMS NPI Registry; the ExcelMale forum for historical pricing context only; Endocrine Society and AUA guidelines; FDA testosterone labeling information; DEA/HHS telemedicine extension; HHS records-access guidance; FTC credit-card dispute guidance; Male Excel and Hone Health current pricing pages; and Taurus Meds current offer and Terms.
Facts we confirmed:
- BBB: F rating, not accredited, 8 complaints, 6 unanswered, and the dates and amounts listed above
- Trustpilot: 2.5 from 6 reviews, profile unclaimed
- Birdeye West Palm Beach: 4.3 from 79 reviews
- eHormones' $169 starting-price claim, conflicting insurance statements, 19-state telemedicine exclusion list, physician disclosures, named pharmacies, and medication examples, exactly as published on its site
- That the current public pages we checked do not provide a complete first-year price or one universal cancellation/refund policy
- Current guideline standards for diagnosing low testosterone, and current federal telemedicine rules
Provider-stated (not independently confirmed):
- Patient count ("over 3,000"), "Nation's #1" claims, free lab work, number of states and locations, pharmacy relationships, and that patients can choose a pharmacy
Customer reports (not verified by us):
- Amounts paid, missed shipments, unanswered calls, and disconnected phone or email
What we could not confirm:
- eHormones' full current price, contract length, or refund terms
- Whether eHormones is accepting new patients right now
- Which listed offices see patients in person
- The current status of Dr. Welch's Massachusetts license from the eHormones disclosure alone
- Whether the Absolute and Belmar pharmacies currently fill eHormones prescriptions
We'll update this page when any of those change. Next scheduled check: February 2027, with an extra check in early January 2027 when the federal telemedicine rule is set to expire.
eHormones MD FAQ
Is eHormones MD legit?
eHormones MD is a registered Florida company operating since 2012 with a named physician. But as of November 2026, it has an F rating from the BBB, six unanswered complaints from the past year, and no published price or refund policy. Real company, yes; safe to prepay, we don't think so right now.
How much does eHormones MD cost per month?
eHormones currently advertises programs "as low as $169/mo" on a testosterone landing page but does not publish one complete first-year price. BBB complainants report amounts from about $1,200 to $5,900 in TRT-related disputes; those are customer reports, not universal quotes.
Why do some sites say eHormones costs $217 a month?
That figure comes from an older package — $499 to start plus $2,599 a year, or $217 a month financed — that an eHormones representative shared on a forum years ago. Treat it as history, not a current quote.
What is eHormones MD's BBB rating?
F, as of November 3, 2026. The BBB lists 8 complaints, 6 of which the company didn't answer.
Does eHormones MD accept insurance?
Its insurance page says "the short answer is NO," while its FAQ says TRT may be covered for some patients. Do not assume direct insurance billing or reimbursement; verify your exact billing path with eHormones and your insurer.
Does eHormones MD use saliva tests?
Its testosterone landing page lists an at-home saliva test, while its telemedicine page says local blood draw or saliva. Major guidelines use symptoms or signs plus repeat early-morning serum testosterone measurements to diagnose testosterone deficiency, so ask how that confirmation is done before a treatment decision.
What states does eHormones MD not serve?
Its FAQ excludes telemedicine in Alaska, Arkansas, Colorado, Hawaii, Idaho, Kansas, Kentucky, Maine, Minnesota, Mississippi, Montana, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, Vermont, West Virginia, and Wyoming.
Does eHormones MD prescribe HGH?
eHormones says it does not prescribe recombinant human growth hormone. Its "HGH therapy" refers to treatments meant to prompt your body's own growth hormone.
Can I cancel eHormones MD and get a refund?
We did not find a current public cancellation/refund policy that lets us state one universal rule. Get your terms in writing before paying. If you already paid and believe services were not delivered as agreed, contact your card issuer or lender promptly and use the dispute process that applies to your payment method.
Are eHormones MD and HormoneMD the same?
No. They're separate companies with separate websites and review profiles.
What is eHormones MD's phone number?
eHormones lists 800-658-8858 on its website, as of November 3, 2026.
Is eHormones MD still open?
Its website was live on November 3, 2026, with a testosterone page last updated in February 2026. Two reviewers in May 2026 said the phone and email stopped working. We couldn't confirm whether eHormones is taking new patients.
Considering a cash-pay online TRT option? Use our free Find My TRT Path tool to check the featured Male Excel offer's age and state eligibility.
Sources
- eHormones MD homepage — https://ehormones.com/
- eHormones FAQ (pricing, states, licenses, pharmacies) — https://ehormones.com/faqs/
- eHormones telemedicine page — https://ehormones.com/telemedicine-for-hgh-therapy-and-testosterone-therapy/
- eHormones insurance page — https://ehormones.com/will-my-insurance-cover-testosterone-therapy/
- eHormones testosterone page (medication examples) — https://ehormones.com/testosterone-replacement-therapy/
- eHormones testosterone landing page ($169/mo, saliva-first process) — https://ehormones.com/testosterone-lp/
- eHormones services page — https://ehormones.com/ehormonesmd-services/
- eHormones locations — https://ehormones.com/ehormonesmd-clinic-locations/
- BBB profile, Ehormones Management LLC — https://www.bbb.org/us/fl/west-palm-beach/profile/hormone-replacement-therapy/ehormones-management-llc-0633-90567330
- BBB complaints, Ehormones Management LLC — https://www.bbb.org/us/fl/west-palm-beach/profile/hormone-replacement-therapy/ehormones-management-llc-0633-90567330/complaints
- Trustpilot, ehormones.com — https://www.trustpilot.com/review/ehormones.com
- Birdeye, West Palm Beach — https://reviews.birdeye.com/ehormones-md-154696311191851
- Birdeye, Los Angeles — https://reviews.birdeye.com/ehormones-md-159108851480298
- Birdeye, Bala Cynwyd — https://reviews.birdeye.com/ehormones-md-168757157856317
- CMS NPI Registry, Frank Joseph Welch — https://npiregistry.cms.hhs.gov/provider-view/1821293473
- ExcelMale historical eHormones thread — https://www.excelmale.com/threads/ehormones.14127/
- Endocrine Society, Testosterone Therapy for Hypogonadism guideline resources — https://support.endocrine.org/clinical-practice-guidelines/testosterone-therapy
- Endocrine Society 2026 statement on testosterone replacement therapy — https://www.endocrine.org/news-and-advocacy/news-room/2026/statement-on-testosterone%20replacement-therapy
- American Urological Association, Evaluation and Management of Testosterone Deficiency — https://www.auanet.org/guidelines-and-quality/guidelines/testosterone-deficiency-guideline
- FDA, class-wide labeling changes for testosterone products (Feb. 28, 2025) — https://www.fda.gov/drugs/drug-alerts-and-statements/fda-issues-class-wide-labeling-changes-testosterone-products
- FDA, Testosterone Information — https://www.fda.gov/drugs/postmarket-drug-safety-information-patients-and-providers/testosterone-information
- DEA, drug scheduling — https://www.dea.gov/drug-information/drug-scheduling
- DEA/HHS telemedicine flexibilities through Dec. 31, 2026 — https://www.dea.gov/press-releases/2025/12/31/dea-extends-telemedicine-flexibilities-ensure-continued-access-care
- HHS, HIPAA medical-record access — https://www.hhs.gov/hipaa/for-individuals/medical-records/index.html
- HHS, access-request timing — https://www.hhs.gov/hipaa/for-professionals/faq/how-timely-must-a-covered-entity-be/index.html
- FTC, credit-card billing disputes — https://consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
- Male Excel current pricing — https://maleexcel.com/treatments/hrt-costs/
- Male Excel at-home test and consult — https://maleexcel.com/treatments/male-hormone-test/
- Taurus Meds testosterone blood-test offer — https://taurusmeds.com/pages/testosterone-blood-test
- Taurus Meds Terms of Use — https://taurusmeds.com/legal/terms
- Hone Health TRT — https://honehealth.com/mens/testosterone-replacement-therapy/
- Hone Health testosterone cypionate pricing — https://honehealth.com/mens/buy-testosterone/
- TRT Provider Guide affiliate disclosure — https://trtproviderguide.com/affiliate-disclosure/