HRT Doctors Group Reviews: What We Verified Before You Pay
HRT Doctors Group reviews are thin, but the business is real. HRT Doctors Group is an online testosterone program run by Ocenture, LLC in Jacksonville, Florida. You pay $89.95 for Quest labs and a doctor visit, then $229 a month for compounded medication, follow-ups, and labs every six months. That's about $2,838 in year one. Only 10 public reviews exist, and the newest is from January 2023.
So the reviews can't tell you much. The fine print can. We read it, and a few things on HRT Doctors Group's own website don't match each other. One of them could decide whether it can treat you at all.
Best for you if: you pay cash, you live in a state HRT Doctors Group clearly serves, and you like its provider-stated flat $229 monthly model.
Not for you if: you want insurance or an FDA-approved manufactured testosterone product, you plan to have children soon, you live in a state it does not clearly serve, or you won't buy without lots of recent reviews.
TRT Provider Guide is the independent decision resource for testosterone replacement therapy — helping U.S. adults understand how low testosterone is evaluated, compare online and local care models and providers, and choose the next step that fits their health needs, fertility plans, budget, state, and care preferences, with every material claim verified and dated.
How we make money: TRT Provider Guide may earn a commission if you sign up with Male Excel through our links. We earn nothing from HRT Doctors Group, and every HRT Doctors Group link on this page is unpaid. Commissions never change what we say fits you.
This page is educational information, not medical advice. If you have chest pain, shortness of breath, or leg swelling with pain, get emergency care right away.
Is HRT Doctors Group legit?
HRT Doctors Group is a real, operating telemedicine practice. Its site says HRT Doctors and HRT Wellness are brands of Ocenture, LLC, a Jacksonville company it says has run telemedicine services since 1999, and Florida business records list Ocenture, LLC as active. "Real business" is not the same as "proven quality," and that second part is harder to show.
Here's what you're actually dealing with.
Who runs it. HRT Doctors Group's About page calls HRT Doctors and HRT Wellness "brand extensions" of Ocenture's telemedicine practice. Ocenture says it has provided telemedicine to employees of large companies and local governments since 1999. The patient login lives at hrtwellness.com. Same company, two names.
Why you might see a closed "HRT Doctors Group Inc." Florida's business registry also shows an older corporation named HRT Doctors Group Inc. that was dissolved in 2019. Don't let that spook you. The current website names Ocenture, LLC as its operator, and Ocenture's Florida record is active, with a 2026 annual report on file.
What looks solid:
- A published Jacksonville street address (6440 Southpoint Parkway, Suite 300) and phone line, (877) 318-8815. Florida's current corporate record for Ocenture lists a different Jacksonville principal address, so treat the website address as the provider's published contact address rather than the company's only official address.
- Lab work through Quest Diagnostics, a national lab you can walk into.
- Visits by video, not just a questionnaire.
- An informed-consent form that plainly says its medicines are compounded and not FDA-approved. Plenty of online clinics bury that. HRT Doctors Group puts it in writing.
- A BBB rating of A- (based on time in business). It isn't BBB-accredited, and its BBB file only opened in July 2025.
What keeps us from calling it proven:
- Almost no recent public reviews (details below).
- No medical director named on its website.
- No pharmacy named anywhere we looked.
- Several live pages still carry stale or conflicting claims, especially on the starting price and state coverage.
None of that says "scam." It says "check before you pay." The rest of this page shows you exactly what to check.
How much does HRT Doctors Group cost?
HRT Doctors Group charges $89.95 once for Quest lab work and a doctor consultation, then $229 a month if you start treatment. At those published prices, the first year comes to $2,837.95. The company says the $229 covers medication, follow-up visits, labs every six months, and shipping, with no contract.
What the $229 covers, according to HRT Doctors Group
HRT Doctors Group's pricing page and FAQ say the monthly fee includes:
- Your medication, whether it's injections or cream, plus anastrozole or enclomiphene if prescribed
- Doctor follow-up visits, with access to its doctors 9 a.m. to 6 p.m.
- A blood test every six months
- Free 2nd Day Air shipping
- 24/7 access to its general family telemedicine service
The flat fee is the real selling point. The company says the price stays the same "regardless of the protocol assigned." That is a provider-stated promise, not a guarantee from us: HRT Doctors Group's Terms also allow certain other charges and say patients may receive separate pharmaceutical invoices.
The fine print that doesn't match "no hidden fees"
The pricing page says "No Hidden Fees, No Contracts." The Terms of Service say something broader.
HRT Doctors Group's Terms (last updated February 2022) say you agree to pay applicable charges such as activation fees, no-show fees, fail-to-cancel fees, termination fees, and restocking fees. They also say patients "may receive separate invoices for pharmaceuticals," and that the company can bill outstanding fees up to six weeks after your service ends.
That may be generic legal language that never touches the TRT program. But we can't tell from the outside, and neither can you. Ask before you pay, and get the answer in writing.
Why some pages still say $79.95
HRT Doctors Group raised its starting price. The homepage and pricing page say $89.95. Its Trustpilot profile and a Q&A page last updated in April 2024 still say $79.95. Go by the current pricing page.
Does HRT Doctors Group take insurance?
No. Its insurance page says it's a private-pay program and doesn't accept any insurance. You can use an HSA or FSA card.
If you have good insurance, that matters. Insurance often covers lab work, visits, and FDA-approved testosterone through a regular doctor or urologist. See does Aetna cover TRT, Blue Cross Blue Shield, UnitedHealthcare, and testosterone prior authorization before you pay cash.
If one predictable monthly bill is what you want, start with the source. See HRT Doctors Group's current pricing page → Unpaid link. We earn nothing from HRT Doctors Group.
How does HRT Doctors Group's price compare?
HRT Doctors Group's published first-year baseline is about $2,838. Male Excel and Hone publish lower starting-price models, while Taurus advertises a lower subtotal but has an unresolved membership-fee conflict in its Terms. These are useful comparisons, but they are not guaranteed all-in quotes.
Same columns, with the caveats shown, so you can compare the published models without pretending they are perfectly apples to apples.
Math: HRT Doctors Group $89.95 + 12 × $229. Male Excel $99 + 12 × $99 + 12 × $120 at the published starting injection price, plus shipping. Hone $65 + $25 + 12 × $135 + 12 × $28 at the published starting injection price. Taurus $49 + 12 × $149 is the advertised subtotal, not a confirmed all-in cost because its Terms list a separate $17.99 recurring membership fee and ongoing lab costs are not clearly settled. HRT Doctors Group, Male Excel, Hone, and Taurus terms/pricing were rechecked November 2, 2026.
Here's our one honest knock on HRT Doctors Group, and why it may not matter to you.
HRT Doctors Group does not have the lowest published starting-price model. Hone's lowest-dose model is lower, and Taurus advertises a lower subtotal, though Taurus's Terms create a fee conflict that you should settle before paying. HRT Doctors Group's advantage is simpler provider-stated pricing: it says $229 covers the treatment protocol, follow-ups, ongoing bloodwork, and shipping regardless of the assigned protocol. The catch is that its Terms still allow certain other charges and separate pharmaceutical invoices, so confirm the complete bill in writing.
The right TRT provider depends on you
The right TRT provider is not the same for every person — it depends on whether low testosterone has been properly evaluated, your symptoms and health history, your fertility plans, your state, your insurance or cash-pay preference, your treatment-format preference, your budget, and whether online or in-person care is the better starting point. Some situations belong with primary care, urology, endocrinology, reproductive urology, or urgent or emergency care when the symptoms warrant it. You can separately use TRT Provider Guide's Find My TRT Path tool to check age and state eligibility for the site's featured Male Excel offer. It does not assess fertility, select a clinical care route, or provide personalized appointment questions.
Check age and state eligibility for the featured Male Excel offer →
Which states does HRT Doctors Group serve?
HRT Doctors Group's own state page clearly lists 29 states without contradiction, plus D.C., Puerto Rico, Guam, and the U.S. Virgin Islands. It lists Idaho and New Jersey as both served and not served, omits Nebraska and Wyoming, and clearly lists 17 states as not served. Other pages on its site say 31, 38, or 41 states. Confirm your state before you pay.
This is the biggest problem we found. Not because it's shady. Because it can cost you $89.95 for nothing.
Four numbers, one company
What the state page actually lists
Served, with no conflict (29 states): Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia. Also D.C., Puerto Rico, Guam, and the U.S. Virgin Islands.
Listed as both served and not served: Idaho, New Jersey.
Not listed at all: Nebraska, Wyoming.
Clearly listed as not served (17 states): Alaska, Arkansas, California, Hawaii, Iowa, Minnesota, Mississippi, Montana, New Hampshire, New Mexico, New York, North Dakota, Oklahoma, South Dakota, Utah, Washington, Wisconsin.
Where this changes your decision
We lined HRT Doctors Group's list up against Male Excel's published list of states it doesn't serve. Here's where it matters.
Both state lists verified November 2, 2026, from each company's own website. Male Excel currently says its hormone treatment is unavailable in Alabama, Alaska, Arkansas, Connecticut, Hawaii, Idaho, Louisiana, Minnesota, Mississippi, New Hampshire, and Rhode Island.
Live in a state HRT Doctors Group doesn't clearly serve but Male Excel does? See Male Excel's pricing and membership details → Affiliate link. Male Excel's own FAQ lists the 11 states it doesn't serve.
What do HRT Doctors Group reviews actually say?
HRT Doctors Group has 10 reviews on Trustpilot, with a 3.8 score. Eight are invited five-star reviews posted within 16 days in early 2022, and there have been no new reviews in more than a year. That's too small and too old to judge the service today, in either direction.
The public review evidence we found
Trustpilot itself notes that HRT Doctors Group hasn't asked customers for reviews recently, so the reviews "may not be representative." We agree.
What happy patients said (back in 2022)
Two invited reviews from February 2022 describe the basics working the way they should:
"Once the labs were complete a physician contacted me to start treatment." — Douglas, Trustpilot, February 23, 2022 (invited review)
"Product is delivered on time every time." — Anthony Rivera, Trustpilot, February 23, 2022 (invited review)
These are individual experiences from 2022. They don't show typical results, and they don't tell you anything about the medicine's safety or effect.
The one complaint with substance
In March 2022, a patient who said he'd been with HRT Doctors Group since 2019 gave it two stars because hCG (human chorionic gonadotropin) was dropped from his plan. HRT Doctors Group replied that the regulatory change affected the compounding industry and that its doctors had put alternatives in place.
The FDA did change the legal framework in March 2020: hCG became a biological product and stopped being eligible for the usual drug-compounding exemptions under sections 503A and 503B. FDA-approved hCG products still exist. That regulatory change helps explain the 2022 complaint, but it does not prove HRT Doctors Group's current hCG policy.
Why we didn't give it a star rating
Ten reviews, mostly invited and mostly from one two-week stretch four years ago, can't carry a rating. So we don't give one. Instead, we judge HRT Doctors Group on what you can actually verify: price, states, medicine, labs, and terms.
What medications does HRT Doctors Group prescribe, and are they FDA-approved?
HRT Doctors Group advertises testosterone injections or testosterone cream, plus anastrozole and enclomiphene when prescribed. Its informed-consent language describes its hormone therapies as compounded medications that are not FDA-approved. It doesn't name the dispensing pharmacy in the public pages we reviewed, and its current public materials conflict on hCG.
Compounded vs. FDA-approved, in plain words
An FDA-approved drug is made by a drug company and reviewed by the FDA for safety, effectiveness, and quality before it's sold. A compounded drug is mixed by a pharmacy for a patient's prescription. The FDA does not review compounded drugs for safety, effectiveness, or quality before they reach you.
HRT Doctors Group says this itself. Its informed-consent form says its male therapies are compounded in a licensed pharmacy, that they aren't evaluated or approved by the FDA, that the strength of ingredients may vary, and that contamination risk may be higher than with FDA-approved drugs. Credit to them for saying it plainly.
Here's what that means for you:
- Want an FDA-approved testosterone product? This isn't your route. A primary care doctor or urologist can prescribe one, and insurance may help pay for it.
- Comfortable with compounded medicine? Then the question is which pharmacy makes it. HRT Doctors Group's site only says prescriptions go to "our pharmacy." Ask for the name, and whether it's licensed in your state.
Testosterone
Testosterone is a Schedule III controlled substance. That means federal law treats it as a drug with abuse potential, it requires a valid prescription, and your prescriber has to monitor you. HRT Doctors Group offers testosterone cypionate injections or testosterone cream.
Anastrozole
Anastrozole is a pill that lowers estrogen. It's FDA-approved for breast cancer, not for men on testosterone, so using it for men is off-label. HRT Doctors Group lists it in its plan. If it's prescribed to you, ask why you need it and how your estrogen will be checked.
Enclomiphene
Enclomiphene is not testosterone, and it isn't "natural TRT." There is no FDA-approved enclomiphene drug in the United States. In 2022, FDA staff concluded that the evidence weighed against adding enclomiphene citrate to the 503A bulk-drug list, and the Pharmacy Compounding Advisory Committee reviewed the nomination. HRT Doctors Group nevertheless advertises enclomiphene capsules in its current program materials, so ask exactly what product and pharmacy would be used if a clinician recommends it. Read more in enclomiphene with TRT.
hCG
HRT Doctors Group's current Terms still list hCG as an ingredient, while its March 2022 reply to a patient said hCG had been removed. Those statements conflict. Since March 23, 2020, hCG has been regulated as a biological product and is not eligible for the ordinary 503A/503B drug-compounding exemptions. FDA-approved hCG products still exist. Do not assume HRT Doctors Group currently provides hCG; ask before you pay. More in hCG with TRT.
"Bioidentical" and "natural BHRT"
You'll see both phrases on HRT Doctors Group's site. They're marketing words. They don't mean safer or FDA-approved.
Who are HRT Doctors Group's doctors?
HRT Doctors Group lists six clinicians: four medical doctors, one physician assistant, and one family nurse practitioner. The physicians it lists include two family medicine doctors, a pediatrician, and a physician who is an FAA medical examiner and former fighter pilot. It doesn't list an endocrinologist or urologist, and its website doesn't name a medical director.
Roster as published on HRT Doctors Group's "Our Doctors" page, November 2, 2026.
What "board-certified" means here
HRT Doctors Group says its doctors are U.S. board-certified. Board certification is in a doctor's own specialty, like family medicine or pediatrics. It doesn't mean board certification in hormone care. HRT Doctors Group also lists a physician assistant and a family nurse practitioner; who may evaluate or prescribe for you depends on the clinician's license, state scope-of-practice rules, and controlled-substance authority.
Check your clinician yourself
Ask who will prescribe for you. Then look them up:
- Search your state's medical board (or nursing board for a nurse practitioner) by name to confirm an active license in your state.
- For a doctor's specialty board status, use Certification Matters from the American Board of Medical Specialties.
- For a physician assistant, use the NCCPA's certification lookup.
When a specialist should come first
Some men should start with an endocrinologist or urologist instead of any online program: very low testosterone, signs of a pituitary problem (like bad headaches or vision changes), testicle problems, infertility, or a history of prostate or breast cancer. See who should not take TRT and TRT after prostate cancer.
Does HRT Doctors Group's lab work match a proper low-T workup?
Guidelines say low testosterone should be diagnosed only when you have symptoms plus consistently low testosterone confirmed on more than one early-morning test. HRT Doctors Group's $89.95 covers one Quest panel and a video visit. The panel it publishes doesn't include LH or FSH, two hormones doctors use to find the cause of low testosterone, so ask how they'll confirm your results.
What the experts require
Both major U.S. guidelines say one number isn't a diagnosis.
- The Endocrine Society says to diagnose low testosterone (hypogonadism) only when you have matching symptoms and testosterone that is clearly and consistently low, confirmed by repeat early-morning, fasting tests.
- The American Urological Association says to use two early-morning testosterone tests on different days. It uses under 300 ng/dL as a guide, but only alongside symptoms.
Both also call for checking LH (luteinizing hormone), and FSH (follicle-stimulating hormone) is often checked too, especially when fertility matters. These are signals from your brain to your testicles. They help a doctor tell whether the problem starts in the testicles or in the brain, which can change the right treatment.
What HRT Doctors Group's panel checks
HRT Doctors Group's blood test page lists:
Not on its published list: LH, FSH, and SHBG (sex hormone-binding globulin, a protein that affects how much testosterone your body can use). The page also doesn't tell you to test in the morning.
That doesn't mean the doctor won't order more. It means you should ask. Two questions cover it: "Will you confirm a low result with a second morning test before prescribing?" and "Will you check LH and FSH?" More on this in two low testosterone tests for TRT and what testosterone level qualifies for TRT.
After you start
HRT Doctors Group's TRT page says patients must complete a blood test every six months, and its FAQ says that test is included in the $229. That's a normal pattern for ongoing monitoring, though some men need checks sooner after starting or after a dose change. See TRT bloodwork frequency.
One small mismatch: its blood test page says results come back within 3 business days. Its homepage says 5 to 6 business days. Plan for the longer one.
Planning to have kids? Read this before you start
Testosterone therapy can lower or shut down sperm production, and HRT Doctors Group's own FAQ says so. The Endocrine Society recommends against starting testosterone in men who plan to have children soon. HRT Doctors Group no longer offers hCG, so if a baby is in your near future, start with a urologist or reproductive urologist instead.
Here's why. When testosterone comes from outside your body, your brain sees plenty and stops sending LH and FSH to your testicles. Without those signals, spermatogenesis (sperm production) can slow way down or stop. For some men it comes back after stopping testosterone. There's no promise it will, or how fast.
What to do:
- If future fertility matters, ask whether a semen analysis should be done before treatment.
- See a urologist or reproductive urologist if you want children in the near term.
- Don't treat enclomiphene, hCG, or any other add-on as a fertility guarantee.
Planning a family? Read why fertility plans come before TRT. Read the fertility guide before starting TRT →
How do you cancel HRT Doctors Group, and can you get a refund?
HRT Doctors Group's Terms say you cancel by calling Monday through Friday, 9 a.m. to 5 p.m. Eastern. The Terms also say refunds for services already billed will be provided if you're not satisfied, and that outstanding fees can be charged up to six weeks after service ends. Its pricing page says there's no contract.
The refund language is unusually generous. The cancellation window is narrow. Here's how to protect yourself:
- Call (877) 318-8815 on a weekday between 9 a.m. and 5 p.m. Eastern.
- Ask for a confirmation number and write down the date, time, and name of the person you spoke with.
- Ask if any pharmacy order is already in progress, and whether it will be billed.
- Ask for your refund in writing if you're asking for one, and quote the Terms.
- Watch your card statement for six weeks. The Terms reserve the right to charge outstanding service fees during that period after service ends. If you see a charge you don't understand, contact the company and your card issuer about your options.
- Request your medical records and lab results before you leave, so your next clinician has them.
Thinking about stopping testosterone, not just the program? Talk with your prescriber first. Symptoms can come back, and how you stop matters.
What personal information does HRT Doctors Group ask for?
HRT Doctors Group's Terms of Service, written for its parent company Ocenture, say enrollment may ask for your Social Security number and driver's license, and allow Ocenture to obtain address history and "criminal reports or sex offender reports." This looks like general membership language. Ask whether it applies to the hormone program before you share an SSN.
Ocenture also runs membership programs, and its Terms cover all of them at once. That may explain the background-check wording. It may not apply to TRT at all. But a medical program shouldn't need your SSN to send you a lab order, so it's a fair question to ask, and it's in our checklist below.
Is online TRT still allowed in 2027?
For now, yes. A federal DEA rule lets clinicians prescribe controlled substances like testosterone by video visit without an in-person exam through December 31, 2026. A permanent rule has been under White House review since August 2026 and hasn't been published. After December 31, some patients may face new requirements.
This affects every online TRT program, not just HRT Doctors Group. Here's where things stand as of November 2, 2026:
- The DEA and HHS extended the pandemic-era telemedicine rules through December 31, 2026.
- The DEA sent a final "special registration" rule for telemedicine to the White House for review on August 25, 2026. Its text isn't public yet.
- What changes on January 1, 2027, depends on what that rule says, or whether another extension comes first.
What to do: keep copies of your labs and visit notes, and watch for messages from your provider. HRT Doctors Group already uses video visits, which the current rules require. We'll update this section when the rule is published.
Who should choose HRT Doctors Group, and who should pick something else?
Choose HRT Doctors Group if you pay cash, live in a state it clearly serves, have confirmed the answers to the questions below, and like its provider-stated flat-fee model with ongoing labs. Pick something else if you want insurance, an FDA-approved manufactured testosterone product, a fertility-first specialist, lots of recent reviews, or the lowest published starting-price model.
Five questions to ask HRT Doctors Group before you pay $89.95
Call (877) 318-8815 and ask:
- "Can you treat a patient physically located in [your state] today?" Mention that its site lists Idaho and New Jersey both ways, and doesn't list Nebraska.
- "Which pharmacy will fill my prescription, and is it licensed in my state? Will I ever get a separate pharmacy bill on top of the $229?"
- "Will a physician, physician assistant, or nurse practitioner prescribe for me, and what's their specialty?"
- "Do any of the fees in your Terms — no-show, fail-to-cancel, termination, restocking — apply to the TRT program?"
- "Do you need my Social Security number or driver's license to enroll, and why?"
Bonus questions: "Will you confirm a low result with a second morning test and check LH and FSH before prescribing?" And if you want kids someday: "How do you handle patients who want to protect their fertility?"
If you get clear answers you like, you've done more checking than almost anyone who signs up.
Got good answers to all five? You're ready for the next step. Start HRT Doctors Group's $89.95 lab and consultation → Unpaid link. Starting the lab and consult doesn't guarantee you'll be prescribed treatment.
If HRT Doctors Group isn't your fit
Male Excel — for men who want proof and access before they pay
Male Excel currently has about 6,900 Trustpilot reviews with a 4.5 score, including thousands posted in the last 12 months. Its current website says the $99 monthly membership includes unlimited provider access, structured 60-day assessments, and comprehensive blood testing every six months.
Cost: $99 to start, which includes an at-home hormone test and a consultation. Then a required $99 monthly membership, plus medication from $120 a month for injections, billed every 60 days, plus shipping. That's about $2,727 in year one. Its medicines are compounded, not FDA-approved, and every plan pairs testosterone with a thyroid tablet. Labs at 6 and 12 months. Male Excel says it offers a 90-day guarantee that refunds membership fees if you follow the plan and don't improve; medication isn't refunded.
Know before you start: Male Excel currently says its hormone treatment is unavailable in Alabama, Alaska, Arkansas, Connecticut, Hawaii, Idaho, Louisiana, Minnesota, Mississippi, New Hampshire, or Rhode Island. Medication pricing varies with the prescribed plan, and shipping is extra. Full details in our Male Excel review and Male Excel cost guide.
Want reviews you can actually read and a provider who knows your case? Check Male Excel's current pricing and membership → Affiliate link.
Hone Health — for men who want testing and a physician visit first
Hone starts with a $65 lab assessment and uses a confirmatory test before TRT when indicated; its current pricing says the Plus membership is $135 a month, with testosterone injections starting at $28 a month. That produces a published starting model of about $2,046 in year one if the $25 confirmatory test and lowest injection price apply. Hone says it does not accept insurance. Medication price can rise with dose, and formulation can vary by product and state. Details in our Hone Health TRT review and Hone cost guide.
Prefer to see your labs and talk to a physician before signing up? Compare Hone Health's current TRT pricing → Unpaid source link.
Taurus Meds — for the lowest advertised start
Taurus Meds has advertised a $49 intake with a blood test and clinician consult, then $149 a month if prescribed. That arithmetic is $1,837 for intake plus 12 monthly payments, but it is not a verified all-in year-one cost. Taurus's current Terms separately list a recurring $17.99 membership fee, while its marketing has also promoted no membership fee, so settle that conflict and the cost of ongoing labs before paying. Details in our Taurus Meds cost guide.
Want the lowest sticker price and willing to confirm the terms first? See how Taurus Meds' $49 intake works → Unpaid source link.
What we actually verified
We checked HRT Doctors Group's public website, Terms of Service, Trustpilot and BBB profiles, and current federal rules on November 2, 2026. We did not enroll as patients, call the company, or test the program. Here's exactly what we confirmed and what we couldn't.
Verification date: November 2, 2026
Sources checked:
- HRT Doctors Group: homepage, pricing, FAQ, state coverage, Our Doctors, About, insurance, reviews, TRT program, TRT doctor, hormone blood test, and Q&A pages; Terms of Service
- Trustpilot and Better Business Bureau profiles for HRT Doctors Group
- Florida Division of Corporations records for Ocenture, LLC and HRT Doctors Group Inc.
- Male Excel pricing page and FAQ
- Hone Health current TRT cost/pricing pages
- Taurus Meds current Terms of Service and current public TRT pricing evidence
- FDA: compounding questions and answers; March 2020 notice to compounders on biologics including hCG; 2022 advisory committee materials on enclomiphene
- DEA and Federal Register: fourth temporary extension of telemedicine flexibilities
- Endocrine Society and American Urological Association testosterone guidelines
Facts we confirmed from public sources:
- $89.95 starting fee and $229 monthly fee, and what HRT Doctors Group says the $229 includes
- That older pages still show $79.95
- The state lists, including the Idaho/New Jersey conflict and missing Nebraska, plus the 31/38/41-state claims
- The clinician roster as published
- That its informed consent describes its medicines as compounded and not FDA-approved
- The fees, cancellation, refund, and personal-information language in its Terms
- The biomarkers on its published lab panel
- Trustpilot count, score, dates, and "Invited" labels; BBB rating and file date
- Male Excel's current pricing and published TRT state exclusions
What HRT Doctors Group says that we couldn't test:
- That the $229 covers everything with no hidden fees
- "Unlimited" access to its doctors
- Free 2nd Day Air shipping
- Labs every six months included in the fee
- How refunds work in practice
What we couldn't confirm:
- Which pharmacy fills HRT Doctors Group prescriptions
- Who its medical director is
- Each clinician's current state license and board status
- Whether the extra fees in its Terms ever apply to TRT patients
- Its true current state list
- A complete all-in Taurus Meds year-one cost, because its public pricing and Terms still conflict and ongoing lab cost is not fully settled
Our full method is in How We Review TRT Providers. It separates verified facts, provider-stated facts, customer-experience signals, and our editorial judgment, and it always calculates the full cost instead of repeating a teaser price.
HRT Doctors Group FAQ
Is HRT Doctors Group a scam?
We found no sign of a scam. HRT Doctors Group is run by Ocenture, LLC, an active Florida company with a real Jacksonville address, Quest lab testing, and video visits. Its evidence of quality is thin, though: just 10 public reviews, none recent. Confirm your state, the pharmacy, and the fees before paying.
Who owns HRT Doctors Group?
Ocenture, LLC of Jacksonville, Florida. HRT Doctors Group's About page calls HRT Doctors and HRT Wellness brand extensions of Ocenture's telemedicine practice. HRT Wellness is the name on the patient login.
How much does HRT Doctors Group cost per month?
$229 a month, flat, after a one-time $89.95 fee for Quest labs and a doctor consultation. At those published prices, year one costs $2,837.95. The company says the $229 includes medication, follow-ups, labs every six months, and shipping.
Why do some pages say $79.95?
That was the old starting price. HRT Doctors Group's current homepage and pricing page say $89.95, but its Trustpilot profile and an older Q&A page still show $79.95. Go by the current pricing page.
Does HRT Doctors Group take insurance?
No. It's a private-pay program and doesn't accept any insurance. You can pay with an HSA or FSA card. If insurance matters to you, a regular doctor or urologist may be cheaper.
Is HRT Doctors Group's testosterone FDA-approved?
No. HRT Doctors Group's own informed-consent form says its hormone therapies are compounded medications that are not evaluated or approved by the FDA. If you want an FDA-approved testosterone product, see a primary care doctor or urologist.
Does HRT Doctors Group prescribe hCG?
Its public information conflicts. The current Terms still list hCG as an ingredient, while a March 2022 provider reply said it had been removed. Since March 23, 2020, hCG has been regulated as a biological product and is not eligible for the ordinary 503A/503B drug-compounding exemptions. Ask HRT Doctors Group what it currently offers before relying on hCG as part of the program.
What states does HRT Doctors Group serve?
Its state page clearly lists 29 states without contradiction, plus D.C., Puerto Rico, Guam, and the U.S. Virgin Islands. It lists Idaho and New Jersey as both served and not served, omits Nebraska and Wyoming, and clearly lists 17 states as not served. Confirm your state before paying.
Do I have to see a doctor in person?
HRT Doctors Group says visits happen by video in its patient portal. You'll go in person only for your blood draw at a Quest location. Federal rules allowing this run through December 31, 2026, and could change after that.
What lab does HRT Doctors Group use?
Quest Diagnostics. You can get your blood drawn at any nearby Quest location. HRT Doctors Group's site gives two different turnaround times: 3 business days on one page and 5 to 6 on another.
Can I cancel HRT Doctors Group anytime?
Yes. Its pricing page says there's no contract. Its Terms say you cancel by phone, Monday through Friday, 9 a.m. to 5 p.m. Eastern. Get a confirmation number and watch your statement for six weeks.
Does HRT Doctors Group treat women?
Its homepage and About page now say the practice treats male patients. Some older pages still describe a women's program. Women looking for menopause hormone therapy should see The HRT Index.
Is HRT Doctors Group the same as HRT Wellness?
Yes. Both are brands of Ocenture, LLC. HRT Wellness is the name on the patient portal and some program documents.
HRT Doctors Group vs. Male Excel: which is better?
It depends on what you value. HRT Doctors Group clearly lists Alabama, Connecticut, Louisiana, and Rhode Island as served, while Male Excel currently says its hormone treatment is unavailable in those states. Male Excel has far more recent public reviews and publishes a lower starting-price model, but its medication cost varies with the prescribed plan and shipping is extra.
Can testosterone therapy affect fertility?
Yes. Testosterone from outside your body can lower or stop sperm production. The Endocrine Society recommends against starting testosterone if you plan to have children soon. See a urologist or reproductive urologist first.
The bottom line on HRT Doctors Group
HRT Doctors Group is a real operating business with a simple published offer: $89.95 to start, $229 a month, about $2,838 for the first 12 monthly payments plus the initial fee. What it doesn't have is strong current public proof. The reviews are old and few. Its state list disagrees with itself. Its pharmacy isn't named in the public pages we reviewed, and its Terms leave room for charges beyond the headline pricing.
Our verdict: worth considering for the right man, but verify before you pay. If you're a cash-pay man in a clearly served state — especially Alabama, Connecticut, Louisiana, or Rhode Island, where Male Excel currently says its hormone treatment is unavailable — and the five questions above come back clean, HRT Doctors Group's provider-stated flat-fee model may be a good fit. If any answer comes back fuzzy, you've got good options above.
Want to check the site's featured online offer? Use our free Find My TRT Path tool to check age and state eligibility for Male Excel. It does not choose a clinical care route.
Sources
HRT Doctors Group (checked November 2, 2026)
- Homepage
- Pricing
- FAQ
- State coverage
- Our Doctors
- About
- Insurance
- TRT program
- TRT doctor page
- Hormone blood test
- TRT Q&A page
- Reviews page
- Terms of Service
Review and business records
- Trustpilot: HRT Doctors Group
- Better Business Bureau: HRT Doctors Group
- Florida Division of Corporations (Sunbiz) — entity search for Ocenture, LLC and HRT Doctors Group Inc.
Alternatives
Federal agencies and medical guidelines
- FDA: Compounding and the FDA — Questions and Answers
- FDA: Notice to Compounders, changes effective March 23, 2020
- FDA: Pharmacy Compounding Advisory Committee, June 8, 2022 (enclomiphene)
- Federal Register: Fourth Temporary Extension of COVID-19 Telemedicine Flexibilities
- DEA: Telemedicine flexibilities extended through 2026
- Endocrine Society: Testosterone Therapy in Men with Hypogonadism guideline
- American Urological Association: Evaluation and Management of Testosterone Deficiency