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TMates TRT Reviews (2026): What Testosterone Really Costs and What Customers Report

By TRT Provider Guide Editorial Team · Last verified: November 2026
Editorial research. Not clinically reviewed. We did not enroll in TMates or receive treatment. This is a verified profile built from public records, TMates' own pages and terms, and dated price checks.

Last updated: .

Educational information, not medical advice. If you have chest pain, trouble breathing, sudden leg swelling, or signs of a stroke, call 911 or go to the nearest emergency room.

The short answer on TMates TRT reviews: TMates sells a testosterone cypionate injection program online, and it says medication, labs, and shipping are included. But the famous $83 a month only applies to the $1,000 12-month plan. Month to month, it's $200. We found no independent, testosterone-specific customer review base large enough to judge the TRT service. BBB currently lists 16 complaints for TMates; the recent complaints we reviewed did not name testosterone.

TMates can be a smart buy for one kind of man: someone who has already decided to explore injections with a clinician, wants labs bundled into one published price, and is ready to prepay. For almost everyone else, there's a catch hiding in the calendar. We'll get to it in the cost section, because it changes which plan makes sense.

TMates may fit you if:

  • You want to explore testosterone injections if a clinician finds them appropriate.
  • You like one published price that TMates says covers medication, labs, and shipping.
  • You expect to use TMates for 8 months or more if treatment is prescribed and continues. Under today's published plan prices, the 12-month prepay becomes the lowest-cost TMates option at that point.

TMates is not for you if:

  • You want low month-to-month pricing.
  • You want to know your prescriber's name, or exactly which pharmacy and testosterone product would apply to you, before you pay.
  • You're trying to have children in the near future.
  • You want a gel, cream, or another treatment format instead of shots.
  • You haven't had low testosterone properly evaluated yet.
  • You need care in North Dakota and have not confirmed current availability. In May 2026, TMates told the BBB that North Dakota was then a non-serviceable state.

TMates testosterone at a glance

TMates TRT review table 1: TMates testosterone at a glance
What you want to know What we found (November 2026)
Month-to-month price $200
Advertised price "From $83/month" — that's the 12-month plan
What the 12-month plan really costs $1,000 upfront (works out to $83.33 a month)
What TMates says is included Testosterone, lab work, telehealth visits, free shipping
Treatment format Testosterone cypionate injection
FDA-approved or compounded? TMates' public pages don't say for testosterone
Dispensing pharmacy named? No
Refund after a prescription is sent None, per TMates' terms
Trustpilot 1 review, 3.2 TrustScore, unclaimed profile
BBB Not accredited · 16 complaints in 3 years · all answered
Insurance TMates publishes direct-pay plan prices; its terms say some health-plan, employer, or agency arrangements may reimburse part of a fee, but we found no testosterone-specific insurance workflow
Who we are to TMates No relationship. We earn nothing from TMates.

TRT Provider Guide is the independent decision resource for testosterone replacement therapy — helping U.S. adults understand how low testosterone is evaluated, compare online and local care models and providers, and choose the next step that fits their health needs, fertility plans, budget, state, and care preferences, with every material claim verified and dated.

Money note: We are not paid by TMates. TRT Provider Guide has documented commercial relationships with Male Excel and Hone Health. Newer site pages also disclose Taurus Meds as a commercial partner, but we did not verify an active paid Taurus destination for this page, so Taurus links here are informational rather than paid CTAs. That never changes what we report about any provider.

How much does TMates TRT really cost?

TMates charges $200 for one month of testosterone, $450 for three months, $700 for six months, or $1,000 for twelve months. Those prices were read from TMates' own product page on November 2, 2026. The "$83 a month" you see in ads and in TMates' own shop grid is the $1,000 yearly plan divided by 12. It is not a monthly bill.

Here's every plan, with the math nobody else shows you:

TMates TRT review table 2: How much does TMates TRT really cost?
Plan You pay upfront Works out to Saved vs. paying $200 monthly for the same months Amount prepaid
1 month $200 $200.00/mo — $200
3 months $450 $150.00/mo $150 $450
6 months $700 $116.67/mo $500 $700
12 months $1,000 $83.33/mo $1,400 $1,000

Plan totals: TMates' testosterone product page, as read November 2, 2026. Savings and monthly figures are our math.

One small thing that tells you a lot: some price sites list TMates' first year as $996, because they multiply the rounded $83 by 12. The real published total is $1,000. It's only $4. But it shows how many pages repeat the ad number instead of checking the plan.

The calendar catch: how long will you actually stay?

This is the part that matters most. A prepaid plan is only a deal if you use enough of the term. TMates' terms say there is no refund after a patient qualifies for medication and a prescription is written and transmitted to a pharmacy, but part of the refund section is written around weight-loss plans and it does not clearly explain unused TRT months. So we worked out the cheapest TMates plan based on how many months the service is actually used. This model assumes no refund for unused prepaid TRT months, no price change, and continued treatment when clinically appropriate.

TMates TRT review table 3: The calendar catch: how long will you actually stay?
If you stay on TMates for… Cheapest way to pay Your total
1 month 1-month plan $200
2 months Two 1-month plans $400
3 months 3-month plan $450
4 months 3-month plan + 1 month $650
5 months 6-month plan $700
6 months 6-month plan $700
7 months 6-month plan + 1 month $900
8–12 months 12-month plan $1,000

What this means for you:

  • If you use TMates for 8 months or longer, the 12-month plan is the cheapest of its currently published plans under the assumptions above.
  • If you're not sure you'll use 3 months, month-to-month limits the amount you prepay.
  • If you use 5 or 6 months, the 6-month plan is the lowest-cost TMates option under the same assumptions.

What TMates says the price includes

Per TMates' product page (read November 2, 2026):

  • Medication: included.
  • Lab work: included in every plan, with "no hidden fees." Periodic labs are required.
  • Telehealth visits: included, per the product FAQ.
  • Shipping: free.
  • One-time or membership fees: none stated.

What the page does not say: which blood tests are included, how often you'll be retested, where you get your blood drawn, or how renewals bill when your plan ends. Get those in writing before you choose a long plan. We list the exact questions below.

The tradeoff, said plainly

TMates does not give you its best value month to month. At $200 a month, its one-month price is higher than Taurus Meds' current $149/month campaign price, while Hone Health uses a separate membership-plus-medication model and Male Excel charges a required membership plus medication. Those are not apples-to-apples totals, so compare the whole bill rather than one monthly number.

But because TMates says it bundles medication, labs, and shipping into one prepaid term, a man who's ready for the financial commitment can get the published 12-month plan down to $1,000 total. That is lower than the known published 12-month charges we could verify for the alternatives discussed later, although their care models and unresolved costs differ. For the right buyer, that trade is the whole point.

The right TRT provider is not the same for every person — it depends on whether low testosterone has been properly evaluated, your symptoms and health history, your fertility plans, your state, your insurance or cash-pay preference, your treatment-format preference, your budget, and whether online or in-person care is the better starting point. Some situations belong with primary care, urology, endocrinology, reproductive urology, or urgent or emergency care when the symptoms warrant it. If you are considering cash-pay online TRT, TRT Provider Guide's Find My TRT Path tool checks the featured Male Excel offer's age and state eligibility. It is not a clinical assessment and does not select specialist care or provide personalized appointment questions.

What do you actually get with TMates TRT?

TMates describes an online program: an intake, review by a licensed provider, lab work when required, and testosterone cypionate shipped to your door if prescribed. Its current testosterone page says required lab work may be ordered before approval; it does not publish a complete diagnostic protocol or say exactly which tests every TRT patient receives. What it doesn't publish is just as important: your individual clinician's name, your pharmacy, the exact testosterone product, and your lab schedule.

How it works, step by step

  1. Online intake. TMates advertises a quick health quiz to start.
  2. Provider review. A licensed provider reviews your answers. TMates' terms describe it as a platform that connects you with independent treating providers. TMates itself doesn't practice medicine.
  3. Lab testing. TMates' testosterone page says required lab work is completed if ordered; it does not publish the full testing protocol.
  4. Prescription and shipping. If a treating provider prescribes testosterone, TMates' product page says medication is shipped to you.
  5. Ongoing labs and check-ins. TMates says lab work and ongoing support are included, but it does not publish the exact monitoring schedule on the testosterone page.

What good monitoring looks like (so you can judge it)

You don't have to guess what "labs included" should mean. The American Urological Association (AUA), the main U.S. group of urology doctors, lays out a baseline:

  • Before starting: a hematocrit check. That's the share of your blood made of red blood cells, because testosterone can raise it. Men over 40 should also get a PSA test, a blood test that screens for prostate problems.
  • After starting: testosterone is checked again to make sure it reached the target. Then it's checked every 6 to 12 months.

Ask TMates which of these its included labs cover. If the answer is vague, that tells you something.

Before you pay: 5 questions to send TMates in writing

Copy these into an email to TMates support at the address on its site, and save the reply.

  1. Is the testosterone I'd receive an FDA-approved product or a compounded preparation? Which pharmacy would dispense it?
  2. Which blood tests are included, how often, and where is the blood drawn?
  3. What is the name and license state of the clinician who would prescribe for me?
  4. If I stop partway through a prepaid plan, what do I get back, if anything? How does the plan renew when it ends?
  5. What happens to my care if the federal telehealth rule for controlled substances changes after December 31, 2026?

A provider that answers all five clearly has earned more of your trust. A provider that dodges them has told you something too.

Does this sound like what you're looking for? If an injection plan with labs bundled in fits you, and you've picked your plan length on purpose using the table above:
See TMates' current testosterone plans →
(Direct link. We earn nothing from TMates.)

What are real customers saying? TMates reviews, complaints, and ratings

Almost nothing public and independent exists about TMates' testosterone program. Trustpilot shows one review for tmates.com, and it's about a weight-loss prescription. The BBB lists 16 complaints in three years. The ones we read were mostly about delays between paying and getting a prescription. TMates responded to every one.

That scarcity is a finding in itself. Many sites show TMates with 4.8 or 9.2 out of 10 scores. We couldn't trace those numbers to any public review base, so we don't publish a rating at all.

Trustpilot: one review

As of November 3, 2026, tmates.com on Trustpilot has 1 review and a 3.2 TrustScore. The profile is unclaimed, and Trustpilot notes the company hasn't invited customers to review. The single review is 1 star. It describes paying for a weight-loss consultation, being unable to book an appointment, and getting only part of the money back. It is not about testosterone.

TMates does post its own patient testimonials on its site, including one about testosterone. Those are chosen by the company. We don't treat them as independent reviews.

Our searches also turned up no meaningful Reddit discussion of TMates testosterone.

BBB: what the complaint file actually shows

BBB lists TMates as "Tmates (Teammates)" at two Miami addresses. As of November 3, 2026:

  • Not BBB accredited
  • 16 complaints in the last 3 years, 12 in the last 12 months
  • 11 answered, 5 resolved, 0 unanswered

We read the nine most recent complaints in full (February–August 2026):

TMates TRT review table 4: BBB: what the complaint file actually shows
When Product named What went wrong How TMates responded
Aug 2026 Phentermine "Approved," then "pending," then "approval expiring" Full refund
Jul 2026 Weight-loss medication Refill appointments delayed; days without medication Refunded that month; customer satisfied
May 2026 Phentermine Prescription delayed after video visit Canceled; full refund; customer satisfied
May 2026 Not named Charged, then told no practitioners in her state Said North Dakota isn't served; refunded $147; customer disputed receiving it
May 2026 Phentermine Approved, but prescription not sent for about 2 weeks Blamed a pharmacy stock issue; full refund
May 2026 Phentermine Expected home delivery, told to pick up locally Explained policy; full refund
Apr 2026 Not named Provider never joined the video visit Full refund; customer satisfied
Apr 2026 Phentermine Refill delayed a week after paying Partial refund
Feb 2026 Oral weight-loss product Charged, but order didn't show in portal Full refund plus a discount offer; customer satisfied

What this means for a testosterone buyer:

  • None of the recent complaints we reviewed names testosterone. Don't read them as proof that TMates' TRT program is good or bad.
  • The operational signal is narrower: several complaints describe delays or confusion between payment, appointments, prescription processing, and pharmacy fulfillment on TMates' platform. That is a reason to ask how TRT refills are handled, not proof that TRT refills have the same problem.
  • TMates did respond to every complaint on the current BBB file. BBB currently classifies 11 as answered and 5 as resolved.

Who's behind TMates?

TMates' website footer says "TMates Inc." BBB also lists a separate company, MD Exam, LLC, at the same Miami street address (859 SW 8th St). That profile carries a BBB alert about a pattern of complaints. A physician job listing also links MD Exam to TMates.com. We could not confirm from public filings exactly how the two are connected. So we're telling you only what the records show.

TMates displays a LegitScript seal on its site. We could verify that LegitScript maintains a public certification-status checker, but the search interface available for this audit did not return TMates' current certification result. Treat the seal as something TMates displays, not as an independently confirmed certification on this page; readers can check the domain directly in LegitScript's status tool.

Is TMates testosterone FDA-approved or compounded?

TMates' public testosterone page doesn't say, and it doesn't name the pharmacy that fills it. Its site footer says TMates "may offer compounded medications" from U.S. pharmacies that aren't FDA-evaluated, and that TMates isn't a compounding facility itself. Some ranking sites call it "FDA-approved cypionate." We found nothing from TMates that backs that up.

Why the difference matters

  • FDA-approved testosterone is a manufactured product. The FDA has reviewed it for safety, quality, and effectiveness, and it comes with official labeling. Brand-name testosterone cypionate (Depo-Testosterone) is one example.
  • Compounded testosterone is made by a pharmacy, usually to a prescriber's order. It is not FDA-approved. That doesn't make it fake. It means it hasn't gone through the FDA's approval review.

The AUA's guideline says clinicians should prescribe commercially manufactured testosterone rather than compounded testosterone when possible.

Either way, testosterone is a Schedule III controlled substance in the U.S. That's a federal category for drugs with medical uses that are also misused. It means you need a valid prescription from a clinician registered with the DEA, the federal Drug Enforcement Administration.

What to do: Ask question #1 from our list before you pay. If your plan is to use insurance or you specifically want an FDA-approved product, see our guide to testosterone prior authorization. An in-network doctor is usually the better route for that.

Can you cancel TMates anytime? (Refunds explained)

You can deactivate your TMates account and end your registration by emailing the company, according to its terms. But ending an account, stopping future billing, and getting money back are three different questions. The terms give a full refund for purchases made before medical-history review. They also describe a full refund after review when a patient does not qualify for a medication-assisted weight-loss plan, and no refund after a patient qualifies for medication and a prescription is written and transmitted to a pharmacy.

That last rule is the one that matters on a prepaid plan, but the terms do not clearly spell out how unused prepaid TRT months are handled. If you buy the 12-month plan and later stop using the service, do not assume the unused months are refundable. Ask TMates to explain the TRT-specific rule in writing before you prepay.

Two more details from TMates' terms and pages (as read November 2, 2026):

  • Payment plans stay in place if a refund request isn't approved.
  • The testosterone page doesn't explain how plans renew when they end.

Parts of TMates' refund language are written around its weight-loss plans. Ask support how each clause applies to testosterone, and get the answer in writing.

Protect yourself in 3 steps

  1. Screenshot the plan you chose and the price before you pay.
  2. Save the terms page as a PDF on the day you sign up.
  3. Put a reminder in your calendar two weeks before your plan ends. If you cancel, do it by email so you have a written record, and ask for written confirmation that any recurring billing tied to your plan has ended.

Comfortable with those rules? If you've gotten your answers in writing and the refund terms work for your plan length:
Review TMates' plans and terms on its site →
(Direct link. We earn nothing from TMates.)

Is TMates available in your state, and can it legally prescribe online?

TMates' doctor page says its physicians are U.S.-based and board-certified, but the testosterone page does not publish a state-by-state TRT availability list. In a May 2026 BBB response, TMates said North Dakota was then "currently a non-serviceable state for our practitioners." That statement is dated, not proof of November availability. Confirm your state before paying. Also know that the current federal telemedicine flexibilities for controlled-substance prescribing run through December 31, 2026.

The federal rule, in plain words

The Ryan Haight Act generally requires an in-person medical evaluation before prescribing controlled substances through the internet unless an exception applies. DEA and HHS have extended the COVID-era telemedicine flexibilities through December 31, 2026. Under those flexibilities, a DEA-registered practitioner can prescribe Schedule II–V controlled substances by qualifying telemedicine without first conducting an in-person evaluation, as long as the prescription otherwise complies with federal and state law and the other applicable requirements.

The DEA has been working on a permanent replacement rule. What happens on January 1, 2027 is not settled.

Why this matters most on a 12-month plan

This is our biggest original timing finding. If you buy TMates' 12-month plan in November 2026, roughly 10 or more months of that prepaid term extend beyond December 31, 2026, depending on your purchase date. The rule may be extended or replaced, and another lawful prescribing pathway may apply. But TMates' public testosterone page does not explain what its process would be if the current federal flexibility expires.

That's question #5 on our list. On a $1,000 prepayment with no refund after prescribing, it's worth a written answer.

We'll update this section as soon as the DEA acts.

Do you actually have low testosterone?

A real diagnosis needs two things: symptoms or signs of low testosterone, and low total testosterone (all the testosterone in your blood) on two separate early-morning blood tests. That's the AUA's standard. A quiz can't diagnose you, and neither can one test. If any provider offers testosterone without confirmed testing, stop there.

What the AUA guideline says:

  • Testosterone below 300 ng/dL is a "reasonable cut-off" to support a diagnosis. It is not a diagnosis by itself. Other expert groups, like the Endocrine Society, use somewhat different thresholds.
  • The two tests should be done in the early morning, ideally at the same lab, because testosterone runs highest in the morning and swings day to day.
  • Diagnosis also requires symptoms or signs, such as low sex drive or reduced morning erections. A low number alone isn't enough.

On safety: In February 2025, the FDA removed boxed-warning language about heart attack and stroke risk from testosterone labels. That followed a large trial called TRAVERSE. The FDA also added a class-wide warning that testosterone can raise blood pressure. In June 2026, HHS asked drug makers to make more label updates on age-related low testosterone, prostate cancer, and enlarged prostate. Those changes were requested, not yet final, when we last checked. Either way, monitoring still matters.

See a doctor in person first if you have: a high hematocrit, a history of prostate or breast cancer, untreated severe sleep apnea, a recent heart attack or stroke, or very low testosterone along with headaches or vision changes. That last combination can point to a pituitary problem that needs an endocrinologist.

Related guides: Why two low tests are required · What testosterone level qualifies for TRT · Blood tests required before TRT · Who should not take TRT

Will TMates testosterone affect fertility?

Yes, it can. Testosterone from outside your body tells your brain to stop sending the signals that drive sperm production. Sperm counts can drop sharply. If you want children in the near future, get a fertility-focused evaluation before starting any testosterone, including from TMates. We found nothing on TMates' public pages describing a fertility-preserving plan for its testosterone patients.

What the guidelines say:

  • The AUA says men with low testosterone who are interested in fertility should have a reproductive health evaluation before treatment. It also says testosterone shouldn't be prescribed to men who are currently trying to conceive.
  • The Endocrine Society recommends against starting testosterone in men planning a pregnancy in the near term.
  • Some clinicians use other medicines in selected men when fertility matters. These include hCG and clomiphene. These are not TRT and they're not interchangeable with it. AUA notes that hCG has an FDA-approved use in males, while clomiphene's FDA labeling is for ovulatory dysfunction in women, so use in men is off-label.

No one can promise that testosterone will make you infertile, or that your fertility will come back on a set timeline. That uncertainty is exactly why this decision belongs with a urologist or reproductive urologist if kids are on your mind.

More on this: hCG with TRT · Enclomiphene with TRT · hCG vs. enclomiphene

Does TMates take insurance?

Treat the published TMates testosterone plan as direct-pay unless TMates and your health plan confirm something different for your case. TMates' terms say a health plan, employer, or agency may sometimes arrange to pay part of a fee and that patients should check reimbursement with the payer, but we found no testosterone-specific insurance workflow or promise that the published TRT plan is covered. If insurance coverage is central to your decision, get the exact product, prescriber, billing path, and prior-authorization requirements settled before paying.

Insurance coverage for testosterone varies by plan and product and may require prior authorization, an insurer's approval step before coverage. Start here: Testosterone prior authorization · Does Cigna cover TRT? · Does Kaiser cover TRT? · Does Medicaid cover TRT?

Who should choose TMates, and who should look elsewhere?

TMates fits a narrow buyer: an adult man who has had low testosterone properly evaluated, wants to consider injections if prescribed, values TMates' bundled published price, and is comfortable with the financial terms of a longer prepay. It's a weaker fit if you want month-to-month value, an individually named prescriber before payment, a disclosed pharmacy and exact product, other treatment formats, insurance-first care, or near-term fertility planning.

Find your row:

TMates TRT review table 5: Who should choose TMates, and who should look elsewhere?
If this is you… Your best next step
You want injections, TMates' bundled price, and expect to use the service 8+ months if treatment continues TMates' 12-month plan is the lowest-cost TMates option under today's published prices. Get the 5 answers in writing first.
You want to limit how much you prepay Compare TMates' 1- and 3-month plans before choosing a longer term
You want a clearly documented care relationship and 60-day follow-up model Compare Male Excel's published membership, medication, state list, and compounded-treatment disclosures
You want scheduled testing and more published treatment-format options Compare Hone Health's Plus/Premium testing model and separate medication pricing
You are considering Taurus Meds Review its current $49 intake/$149 monthly campaign and resolve follow-up lab costs and the exact offer terms before comparing totals
You want an FDA-approved product or insurance-first care Start with an in-network clinician, urologist, or endocrinologist who can prescribe the appropriate product and work with your plan
You're trying to have kids soon A urologist or reproductive urologist before exogenous testosterone
You have not had appropriate repeat morning testing and a clinical evaluation Start with diagnosis, not a long prepaid treatment plan
You need care in North Dakota Confirm current TMates service before paying; the May 2026 BBB response is not a current state list

Not sure which row is you? That's normal. Answer a few questions and get a personalized map of the care route that fits your health, budget, fertility plans, and state:
Check the featured online TRT offer's age and state eligibility →

TMates vs. Male Excel vs. Taurus Meds vs. Hone Health: what changes if TMates isn't your fit?

TMates' $1,000 12-month prepay is the lowest known published 12-month charge in this four-provider comparison, but the services are not identical and several alternatives have unresolved charges that prevent a clean all-in ranking. Male Excel separates a required $99 monthly membership from medication; Hone separates membership, startup testing, and medication; Taurus publishes a $49 intake and $149 monthly campaign but does not publicly settle all ongoing lab costs on that offer.

Affiliate disclosure: TRT Provider Guide has documented paid relationships with Male Excel and Hone Health. Newer pages on our site also disclose Taurus Meds as a commercial partner, but we did not verify an active paid Taurus destination for this page. TMates does not pay us. Commercial relationships do not change the facts, calculations, or who we tell to look elsewhere.

Same decision, different billing models

TMates TRT review table 6: Same decision, different billing models
TMates Male Excel Taurus Meds Hone Health
To start No separate start fee stated on the TRT product page $99 online medical consultation $49 blood test + consultation on the current campaign page Plus currently lists a $45 initial test; TRT confirmation is separately priced
Ongoing published charge $200 monthly, or $450 / $700 / $1,000 prepaid $99/month membership + injections from $120/month; shipping extra $149/month campaign price; ongoing lab costs not settled on that offer Plus $135/month + medication; injections start at $28/vial
12-month known-charge model $1,000 on the 12-month prepay $2,727 at the advertised starting injection rate, plus shipping $1,837 for $49 intake + 12 × $149, before unresolved follow-up lab costs $1,710–$1,745 for Plus startup testing + 12 memberships, before medication
Lab picture TMates says labs included; panel and cadence not published Male Excel publishes six-month blood testing in its current care model First test is part of the $49 campaign; ongoing required labs are not priced there Plus publishes initial, confirmatory, and follow-up testing details
Testosterone formats relevant here Injection Injection or compounded cream Campaign advertises testosterone care; confirm the exact formulation in your offer Injection; compounded cream and troche are also listed
State disclosure No TRT state list found; May 2026 BBB response said ND was then not served 11 excluded states currently published Full TRT state list not established from the campaign page Hone publishes a detailed state-by-state table; men's HRT is not available everywhere

TMates prices were checked November 2026. Male Excel's current main pricing page publishes a $99 membership, injections from $120/month, and a $99 start consultation. Taurus's current campaign publishes $49 to start and $149/month but does not settle all ongoing lab costs. Hone's current Plus materials publish $135/month membership, startup/confirmation testing charges, and medication billed separately. These are provider-published starting terms, not personal quotes.

Male Excel: compare it when care-team continuity matters more than the lowest total

Male Excel costs more than TMates' prepaid year. Its current main pricing page lists a $99 monthly medical membership plus injectable testosterone starting at $120/month, billed in 60-day supplies, with shipping and handling extra. Its current site also names its clinical leaders, describes a dedicated-provider model, 60-day assessments, and six-month blood testing.

It also advertises the Excel Advantage Guarantee. Under the current terms, a new member who follows the protocol for 90 days and does not experience improvement as Male Excel defines it may request a refund of the three months of membership fees within the stated claim window. The guarantee does not refund medication costs and has adherence requirements.

Easiest-to-miss limitation: the charges stack. Membership, medication, the starting consultation, and shipping are separate lines. Look at the complete bill, not the medication price.

Skip it if: the lowest possible published first-year number is your top priority, or you live in one of Male Excel's currently excluded states.

If a documented care model matters more than the lowest prepay:

Review Male Excel's complete cost and care model →

Check Male Excel's online consultation and state eligibility →

Taurus Meds: compare it only after you settle the missing cost pieces

Taurus Meds currently publishes a campaign with a $49 blood test and consultation and $149/month treatment if prescribed. That makes the known-charge first-year arithmetic $1,837 before any unpriced follow-up laboratory costs. Current public-source checks do not support the older draft's $199 month-to-month figure as the main comparison price.

Easiest-to-miss limitation: the campaign does not settle the complete ongoing lab bill, and Taurus' public pages have changed enough that you should save the exact offer and terms tied to your checkout.

Skip it if: you need a fully reconciled all-in quote before intake.

If Taurus is on your shortlist:

Review the current Taurus Meds cost evidence →

Hone Health: compare it when scheduled testing and more published formats matter

Hone Health separates testing, membership, and medication. Its current Plus materials list a $45 initial test, paid confirmatory testing for TRT, a $135/month membership, and testosterone cypionate starting at $28 per vial. Follow-up labs and consultations are included in the membership, while medication is billed separately.

Hone publishes more detail than TMates about the testing pathway and also lists testosterone cream and troches, which are compounded products, alongside injections. State availability varies by plan and should be checked before paying for the entry test.

Easiest-to-miss limitation: the $28 medication figure is not your total. Startup testing, the membership, and the actual number of vials prescribed all affect cost.

Skip it if: you want one flat prepaid number that includes everything.

If scheduled testing and more published treatment formats matter to you:

Review Hone Health's current TRT cost and state details →

Sticking with TMates?

Do it on purpose. Use the "how long will you stay" table as a billing model, not a treatment-duration recommendation. Send the 5 questions. Save the terms. Make sure the clinician—not the prepaid calendar—drives medical decisions.

What we actually verified

Last verified: November 3, 2026

Sources we checked:

  • TMates' shop page, product pages, footer disclosures, and sitewide FAQ (read November 3, 2026)
  • TMates' testosterone plan prices, inclusions, and terms (as read from TMates' own pages on November 2, 2026, cross-checked against an August 2026 independent read)
  • Trustpilot profile for tmates.com (November 3, 2026)
  • BBB complaint file for "Tmates (Teammates)," and BBB's MD Exam, LLC profile (November 3, 2026)
  • American Urological Association testosterone deficiency guideline
  • Endocrine Society testosterone therapy guideline
  • FDA class-wide testosterone labeling notice (February 28, 2025) and the HHS label-update request (June 18, 2026)
  • DEA and HHS fourth telemedicine extension, through December 31, 2026
  • DailyMed labeling for testosterone cypionate (Schedule III)

Facts we confirmed:

  • The "From $83/month" shop listing, and that it reflects the 12-month plan
  • The plan totals: $200, $450, $700, and $1,000
  • TMates' footer disclosure about compounded medications, and that it isn't a 503A/503B compounding facility
  • The sitewide insurance FAQ wording
  • Trustpilot's review count, score, and unclaimed status
  • BBB complaint counts, the content of the nine most recent complaints, and TMates' responses
  • TMates' own statement that North Dakota wasn't served (May 2026)
  • The shared street address between TMates' BBB listing and MD Exam, LLC

What TMates says, but we couldn't independently confirm:

  • That medication, labs, telehealth visits, and shipping are included
  • That its physicians are U.S.-based, board-certified, and average 15+ years of experience
  • That medication, lab work, telehealth support, and shipping apply exactly as described to an individual patient's TRT order

What we could not confirm:

  • Whether TMates' testosterone is FDA-approved or compounded
  • Which pharmacy dispenses it
  • The individual prescriber and license that would apply to a prospective TRT patient before intake
  • Which labs are included, and how often you're retested
  • How prepaid plans renew, or whether unused months are ever refunded
  • The full list of states where testosterone is available
  • The exact legal relationship between TMates and MD Exam, LLC

What we did not do: We did not enroll, pay, receive a prescription, or take any medication from TMates. This is a verified profile, not a hands-on review.

Our full process is in How We Review TRT Providers. It separates verified facts, provider-stated facts, customer-experience signals, and our own conclusions, and it always calculates complete cost instead of repeating an ad price.

TMates TRT reviews: frequently asked questions

Is TMates legit?

TMates is an operating telehealth platform with public terms, product pages, support channels, and an active BBB profile. It displays a LegitScript seal and its footer says it may offer compounded medications, but we did not independently confirm the seal's current status through LegitScript's lookup tool in this audit. TMates also does not publish the individual TRT prescriber, dispensing pharmacy, or exact testosterone product before intake. "Legit" is not the same question as whether the program is the right fit for you.

Is TMates testosterone really $83 a month?

Only if you prepay $1,000 for 12 months, which works out to $83.33 a month. The month-to-month price is $200. The 3-month plan is $450 and the 6-month plan is $700 (prices read November 2, 2026).

Does TMates include lab work?

TMates says lab work is included in every testosterone plan and that periodic labs are required. It doesn't publish which tests are included, how often you're retested, or where blood is drawn. Ask before you pay.

Is TMates testosterone FDA-approved?

TMates doesn't say on its public testosterone page. Its footer says it may offer compounded medications, which are not FDA-approved. Ask which product and pharmacy you'd receive.

Who are TMates' doctors?

TMates' doctor page says its physicians are U.S.-based and board-certified, and its terms say medical services come from independent treating providers. The public pages we reviewed do not identify the individual clinician who would handle a prospective TRT case before intake. Ask for the prescriber's name and license state if that matters to your decision.

Can I get a refund from TMates?

TMates' terms give a full refund for purchases made before medical-history review. They also describe a full refund after review when someone does not qualify for a medication-assisted weight-loss plan, and no refund after someone qualifies for medication and a prescription is written and sent to a pharmacy. Because the non-qualification clause is written around weight loss, ask how the refund terms apply to unused TRT months before prepaying.

How do I cancel TMates?

TMates' terms say you can deactivate your account and end registration by email. Do it in writing, save the reply, and ask for confirmation that any recurring billing tied to the plan has ended. Ending an account does not by itself establish that a prepaid balance will be refunded.

Is TMates available in all 50 states?

TMates' doctor page describes U.S.-based physicians, but its testosterone page does not publish a state-by-state TRT list. In May 2026, TMates told the BBB that North Dakota was then a non-serviceable state. That statement may have changed, so confirm current availability before paying.

Does TMates accept insurance?

TMates publishes direct-pay testosterone plan prices. Its terms say some health-plan, employer, or agency arrangements may reimburse part of a fee, but we found no testosterone-specific insurance workflow. If insurance coverage is important, confirm the exact product and billing path with both TMates and your plan before paying.

Who owns TMates?

TMates' website lists TMates Inc. BBB also lists MD Exam, LLC at the same Miami street address. We couldn't confirm the exact relationship between the two from public filings.

Will TMates testosterone affect my fertility?

It can. Outside testosterone can lower sperm production. If you want children soon, see a urologist or reproductive urologist before starting any testosterone.

Is TMates better than Male Excel, Taurus Meds, or Hone Health?

It depends on what you value. TMates has the lowest known published 12-month charge in this comparison when you use its $1,000 prepay, but the other programs use different billing models and some have unresolved costs. TMates also publishes less about the individual prescriber, dispensing pharmacy, exact product, and lab schedule than the alternatives discussed here.

Considering a cash-pay online TRT option? Use our free Find My TRT Path tool to check the featured Male Excel offer's age and state eligibility.
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TRT Provider Guide is not a clinic, pharmacy, laboratory, or medical practice. This page is educational and does not diagnose, prescribe, or replace a clinician. Find My TRT Path is an educational tool. It doesn't confirm low testosterone, decide medical eligibility, or guarantee a prescription. Prices, policies, and rules change. Every volatile fact on this page is dated, and we re-check them regularly. Spot something out of date? Tell us through our corrections page.

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